Service Administrator

Role:
Service Administrator

Location:
Witham, CM8 3TH

Hours:
20 hours per week | between 10:00 and 14:00 Monday to Friday

Salary:
Up to £14,750.00 pa DOE

Are you highly organised, detail-oriented, and passionate about delivering excellent service? We're looking for a proactive and reliable
Service Administrator
to join our Aftermarket team

This is a key administrative role where you'll support the smooth running of our service operations by maintaining accurate records, processing job cards, and liaising with technicians, customers, and management.

Key Responsibilities:

• Raise job cards and input technician time bookings and job details
• Collate and check documentation within agreed timescales
• Finalise parts used and hours charged, and close completed jobs
• Review and process service invoices, credits, and warranty claims
• Generate reports and maintain accurate records
• Communicate effectively with internal teams and customers
• Operate within company procedures and support continuous improvement

Ideal Candidate:

• Proven administration experience in a service or workshop environment
• Strong customer service skills and a professional approach
• Proficient in Microsoft Excel and Word (intermediate level)
• Able to manage and prioritise tasks efficiently under pressure
• Excellent attention to detail and time management
• Flexible and results-driven with a positive attitude
• GCSEs (or equivalent) in Maths and English desirable
• Willingness to travel within the UK and work overtime when required

If you're ready to support a high-performing service team, we'd love to hear from you

We welcome applicants from all backgrounds. Even if you don't meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.

At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.

Why You'll Love Working Here:

• 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
• Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
• Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
• Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
• GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
• Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
• Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
• Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
• Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
• My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
• Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.

Please don't delay your application, this role could be filled at any time for the right candidate.
Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
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