Data Analyst

**CX Data Analyst**

**Hybrid**

**Permanent**

**Competitive Salary and Benefits Dependent on Experience**

A global leader in sustainable packaging is building a revolutionary CX team and is looking for a Data Analyst to completely redefine how they manage their customer relationships. Your role would be to work with customer data to map the data quality anddevise a strategy to improve the quality and availability across the organisation. You will create organisational access to reliable customer operational, interaction, perception and behavioural/sales data. The data will be used for identifying opportunitiesand deliver superior customer experiences. This role would be perfect for someone with experience of managing data strategy within a CX environment.

You will be joining the team tasked with designing, developing and delivering customer experiences that will redefine packaging for a changing world. You would be joining a leading provider of sustainable packaging solutions worldwide, operating in morethan 30 different countries and employing over 30,000 people. My client has several programmes that will be delivered over the next 3+ years to support an ambitious agenda and customer experience transformation will be at the centre of delivering regionalbenefits for the business.

**What will you be doing?**
- You will advise, who propose, specify, and realize strategic system developments, as well as the executor, driving hand-on market activities and resolving issues quickly within the existing solutions.
- Manage the data quality for sales, contact, operations, interactions, classification/segmentation.
- Responsible for having high quality customer data accessible to all relevant parts of the organization.
- As an initial focus, work with individual markets to establish ownership of the customer classification (banding) data process.

**What are we looking for?**
- BSc/MSc or relevant work experience in Data Science, Computer Science, Information Systems, Business Administration or Analytics related field.
- Experience with business reporting tools like Cognos / PowerBI / Tableau
- Process mapping (Signavio tool or similar BPMN tool a plus)
- Experience and up to date knowledge of data analysis, data management the building of effective processes, tools, and techniques.
- Proven ability to develop data capture and analysis artefacts, ideas, flows, data principles and propositions that deliver a better understanding of customer data and its management, ensuring high quality and consistency across the business

**A career where you'll always feel you belong**

My client has around 30,000 talented individuals working across three Continents - from China to North America - and they are growing every day. Together they are working to build a more sustainable world. To make that possible, they are creating a cultureof inclusion, where everyone is respected and valued - and where everyone has a voice and can thrive.

Their aim is simple: to make you the very best at what you do, regardless of your race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical or mental ability, religious or ethical values system, national origin or politicalbeliefs.