National Technology Relationship Manager

Your new role

As a National Technology Relationship Manager (NTRM) you will be supporting Operations on behalf of Digital Services (formally IT). You will be responsible for managing the Operational Technology at a Regional Operations Centre (ROC) and looking to continuallyimprove capability to ensure delivery of operational functions. You will be part of a National team of NTRMS and Configuration Managers, developing ideas for exploiting and improving existing technology as well as supporting the National Control Room TechnologyCoordinator in the consistent coordination and introduction of systems, ideas and improvements.

Please note this role will be required to work on a 24/7/365 on call shift support service and will require some travel nationally at short notice.

Also, Digital Services are currently undergoing a workforce transformation which may lead to changes in the NTRM role going forward.

What you’ll be leading on
- Be a single point of contact for stakeholders in relation to operational technology functions, processes and improvements.
- Actively manage, attend and coordinate Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) of technology being rolled out into the operational environment, including new roadside technology assets, software upgrades and operational systemsupgrades.
- Validate any local requirements for continuous improvement opportunities presented by operations.
- Collect and submit regional views/impact analysis that will support the National Control Room Technology Coordinator in their work to formulate position statements on behalf of teams delivering work.
- Supporting the national and leading on the regional delivery of major technology upgrades and transformations as such CHARM (Common Highways Agency Rikswaterstaat Model), SVD (Stopped Vehicle Defection) and many more.

To be successful
- Proficiency in a range of office software products to enable production and maintenance of a range of complex documents; spreadsheets and management reports.
- Experience of managing and providing support to operational resources during major incident and events.
- Experience of working in 24/7 operational control room environments
- Skills in incident and problem management
- Able to manage changes to service, configuration items, organisational change, and supplier change and associated documentation
- Ability and experience in coordinating the response to incident reports, ensuring relevant prioritisation and detail to allow effective investigation
- Desirable: ITIL Foundation Certificate in IT Service Management qualification

A bit about us

The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data andtechnology services from frontline to back office, in a modern and efficient way.? Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligentvehicle and transport systems as they develop, to improve journey safety and reliability. ?

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.

So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation.