National Technology Relationship Manager

Your new role

As a National Technology Relationship Manager (NTRM) you will be supporting Operations on behalf of Digital Services (formally IT). You will be responsible for managing the Operational Technology at a Regional Operations Centre (ROC) and looking to continuallyimprove capability to ensure delivery of operational functions. You will be part of a National team of NTRMS and Configuration Managers, developing ideas for exploiting and improving existing technology as well as supporting the National Control Room TechnologyCoordinator in the consistent coordination and introduction of systems, ideas and improvements.

Please note this role will be required to work on a 24/7/365 on call shift support service and will require some travel nationally at short notice.

Also, Digital Services are currently undergoing a workforce transformation which may lead to changes in the NTRM role going forward.

What you’ll be leading on

Be a single point of contact for stakeholders in relation to operational technology functions, processes and improvements.
Actively manage, attend and coordinate Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) of technology being rolled out into the operational environment, including new roadside technology assets, software upgrades and operational systems upgrades.
Validate any local requirements for continuous improvement opportunities presented by operations.
Collect and submit regional views/impact analysis that will support the National Control Room Technology Coordinator in their work to formulate position statements on behalf of teams delivering work.
Supporting the national and leading on the regional delivery of major technology upgrades and transformations as such CHARM (Common Highways Agency Rikswaterstaat Model), SVD (Stopped Vehicle Defection) and many more.
To be successful

Proficiency in a range of office software products to enable production and maintenance of a range of complex documents; spreadsheets and management reports.
Experience of managing and providing support to operational resources during major incident and events.
Experience of working in 24/7 operational control room environments
Skills in incident and problem management
Able to manage changes to service, configuration items, organisational change, and supplier change and associated documentation
Ability and experience in coordinating the response to incident reports, ensuring relevant prioritisation and detail to allow effective investigation
Desirable: ITIL Foundation Certificate in IT Service Management qualification
Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included, and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving todo better and actively encourage and support our colleagues to do the same with their careers.

So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation

And finally

About Us
Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation.

Our benefits package

Our total reward package includes basic salary, the potential for a performance related bonus
Contributory pension scheme with employer contribution of up to 10%
Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
Flexible hours and blended working between base location/home
Life assurance of 4 times annual salary
Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
And we are

Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
Community friendly - offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort

Right to work check
3 year employment history references
DBS criminal record check
Social media and adverse journalism check
Driving licence check (if applicable)
Fit to work questionnaire (for all), followed by a medical check (if applicable)
And finally
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