Customer Assistant

1 day ago

Banbury, United Kingdom Marks & Spencer Full time

**Working Pattern**
**Week 1**
Mon 09:00-17:00
Tues 09:00-17:00
Weds 09:00-17:00
Fri 09:00-17:00
Sat 09:00-17:00
**Week 2**
Sun 09:00-17:00
Mon 09:00-17:00
Weds 09:00-17:00
Thurs 09:00-17:00
Fri 09:00-17:00

**Purpose**

Support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels

**ACCOUNTABILITIES**

**Develop remarkable people - 50% of time spent**
- Support the Academy Team Manager and regional stores to deliver successful regional recruitment at all levels
- Support coordination of all development programmes including employability schemes for customer assistants
- Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
- Ensure all regional learning hubs and the academy facilities are maintained to a high standard
- Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
- Offer exceptional levels of service to all colleagues and visitors across the academy
- Delivering regional buddy upskilling where required
- Deliver upskilling to Induction facilitators in standalone hubs where required
- Listen and act on colleague feedback to make this a great place to work, with the support of BIG

**100% accurate execution - 35% of time spent**
- Complete all aspects of recruitment including MyHR, onboarding and peak activity to meet customer demand
- Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
- Build key stakeholder relationships across Centre of Expertise, externally and Region
- Utilise digital tools to manage academy learning capacity

**Drive high performance - 15% of time spent**
- Support the delivery and completion of Compliance Learning across the region
- Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement

Banbury, OXFORDSHIRE, ENGLAND;

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