Customer Assistant

5 days ago

Banbury, United Kingdom M&S Full time

**Summary**

Cafe Customer Assistant
**All the details**

The work pattern for this vacancy is:
Week 1:
Monday 10:00-17:00
Wednesday 11:00-18:00
Thursday 11:00-18:00

Week 2:
Tuesday 11:00-18:00
Friday 08:00-15:00
Saturday 08:00-15:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Customer Assistant

    19 hours ago

    Banbury, United Kingdom Marks & Spencer Full time

    **Working Pattern** **Week 1** Mon 09:00-17:00 Tues 09:00-17:00 Weds 09:00-17:00 Fri 09:00-17:00 Sat 09:00-17:00 **Week 2** Sun 09:00-17:00 Mon 09:00-17:00 Weds 09:00-17:00 Thurs 09:00-17:00 Fri 09:00-17:00 **Purpose** Support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all...

  • Customer Service Assistant

    7 days ago

    Banbury, United Kingdom Euro Garages Full time

    **Role**: Customer Service Assistant **Location**: Banbury, OX16 4SZ **Hours**: Part-Time Hours Available **Hourly Rate**: £10.05 per hour **Bonus Scheme**: Quarterly Bonus Incentive! What will my role look like? As a Customer Service Assistant you will be the face and voice of our Petrol Forecourts and your main priority will be to ensure that our...

  • Customer Assistant

    2 weeks ago

    Banbury, United Kingdom M&S Full time

    **All the details** **Customer Assistant - Christmas - Clothing & Home - Banbury Gateway** **Working Pattern** Sunday - 10:00-14:00 Monday - 11:00-15:00 Wednesday - 11:00-15:00 Friday - 12:00-16:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    2 weeks ago

    Banbury, United Kingdom Marks & Spencer Full time

    **Working Pattern** **Week 1** Mon 09:00-17:00 Tues 09:00-17:00 Weds 09:00-17:00 Fri 09:00-17:00 Sat 09:00-17:00 **Week 2** Sun 09:00-17:00 Mon 09:00-17:00 Weds 09:00-17:00 Thurs 09:00-17:00 Fri 09:00-17:00 **Purpose** Support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all...

  • Customer Service Assistant

    7 days ago

    Banbury, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Banbury, OX16 4SZ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    1 week ago

    Banbury, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Banbury, OX16 4SZ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    20 hours ago

    Banbury, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Banbury, OX15 4AB **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Assistant

    19 hours ago

    Banbury, United Kingdom Sky Personnel Ltd Full time

    Our clients based in Banbury are currently recruiting for a Customer Service Assist to join them immediately on a temporary basis. This is a great opportunity to work for a well-established transport company based in Banbury. This will be an office based position, working closely with the Customer Service team assisting customers with enquiries and...

  • Customer Assistant

    1 week ago

    Banbury, United Kingdom Marks & Spencer Full time

    **Working Pattern**: Week 1: Sunday - 11-17 Monday - 10-18 Tuesday - OFF Wednesday - 10-18 Thursday - 10-19 Friday - 10-19 Week 2: Monday - 10-18 Tuesday - 10-18 Wednesday - 10-18 Thursday - OFF Friday - 10-18 Saturday - 10-18 **Key Accountabilitie's and Measures** Clearly identified to provide customers with a visible presence at the beginning of their...

  • Customer Service Assistant

    1 week ago

    Banbury, United Kingdom Lochinvar Ltd Full time

    Overall responsibility: To provide consistently high levels of service and support for both internal and external customers. Key tasks include: - Answer incoming telephone calls promptly and efficiently and direct these to the relevant department/colleague - Prepare and issue Quotations to Customers via the company’s CRM and Navision system -...