Information and Advice Officer
1 week ago
**Job Advert**:
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Mencap are recruiting for an Information and Advice Officer (IAO) to join our Information and Advice team. We offer flexible working based from ourPeterborough office, with home working included. This role is maternity cover for 18 months, working full time (37.5 hours per week).
Mencap is committed to providing good quality information and advice to people with a learning disability, their families and carers, and professionals working with them. The Information and Advice Officer is critical to making this happen.
The successful Information and Advice Officer will have experience of working on an advice line, delivering advice either face to face or over the telephone to people with a learning disability, their families and carers, and professionals working with people with a learning disability.
Ideally you will have experience and knowledge of working with a CRM system, be competent in using all Microsoft Office packages and demonstrable IT skills and experience are required for this role.
- Key skills for an Information and Advice Officer- Level 3 NVQ qualification or equivalent in giving advice
- Strong communicator with analytical skills
- Well-developed listening and diagnostic skills.
- Knowledge of social care issues and of Learning Disability
Please view the Job Description for full details of the skills and experience required.We are looking for an individual who can demonstrate an empathetic and emotional connection, whilst being able to communicate effectively, both verbally and in writing.
This role will close for shortlisting on Sunday 4th September and interviews will take place on Tuesday 13th September.
- JOB ID 26394-
**Benefits**:
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We believe that all our employees are amazing and we wouldn't be able to achieve what we do without them. Here are just some of the ways we would value and invest in you:
- 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme*
- Amazing Induction from day one
- Access to award winning training and development
- Service related sick pay when 6-month probation is completed
- Pension contributions into NEST Scheme on a salary sacrifice basis meaning NI savings*
- Death in service life cover for a nominated beneficiary under our life assurance scheme*
- Loans for bikes, computers and phones when you have been with us for 6 months
- Interest free season ticket loans
- Discounts and cashback at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencapextras
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
- Free access to round the clock employee assistance program for advice and support
- Quarterly award scheme and recognition at every 5 years through our YouRock program
**About Mencap**:
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We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.
**Our work includes;**
- providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
- providing advice through our help lines and web sites
- campaigning for the changes that people with a learning disability want
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