Advice Service Manager

1 day ago

Essex, United Kingdom Age UK Group Full time

As **Advice Service Manager**, you will be leading and supporting a team of committed advisors based remotely in the Essex region, building stakeholder relationships in the health economy of Essex, and developing a service model and referralpathway into the new service; as well as supporting fundraising activities - all in line with the charity's high quality service standards.

We are recruiting for a confident self-starter, with a real passion for supporting staff and providing an excellent service.

If you have experience in leadership and management, likely in a call centre type setting, and would like to utilise your skills to support older people across the Essex, in a highly challenging yet rewarding role, then this may be the opportunity for you.

The team work in a fast-paced environment, often handling calls that can be emotionally and mentally challenging. This role would therefore suit someone with high levels of personal resilience and motivation. Experience providing professional support andadvice to customers would also be beneficial for this opportunity.

Please note, there may be the occasional requirement to travel which may involve overnight stays, as well as the ability to work flexible hours if required.

**Must haves**:

- Experience of delivering information and advice services, both over the phone and in person.
- Local knowledge of the Essex area and its services.
- Staff management in an advice setting.
- Service design and/or development.
- Building stakeholder relationships.
- Experience supporting or developing fundraising and grant/contract/ commissioned opportunities.
- Staff and performance management skills.
- Excellent relationship building and management skills.
- Service management and development experience.
- Excellent active listening.
- Excellent oral and written communication skills.
- Competence in IT skills.
- Accurate and attentive to detail.
- Calm, empathic, compassionate.
- Committed to providing a high-quality service.
- Committed to a team working approach.

**Great to haves**:

- Knowledge of health, care, advice, and/or charitable organisations and activities in the Essex area.

**What we offer in return**
- Competitive salary, 26 days annual leave + bank holidays
- Excellent pension scheme, life assurance, health cashback plan and EAP.
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Heka Fitness & Wellbeing Benefit.
- You Did It Awards - recognition awards from £100-250.

**Additional Information**

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

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