Customer Co-ordinator

**Job Title**: Customer Co-ordinator
***Location**: Asda House
***Employment Type**: Full time
***Contract Type**: Permanent
***Hours Per Week**: 37.5
***Salary**:
Competitive salary plus benefits.

**Category**: General / Other - SF
***Closing Date**: 31 January 2025

**“Everything about Asda”**

We are a values-led organisation. As such we encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone's input.

Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant.

We conduct £300m worth of transactions every week. Our website handles over 2 million transactions a month. We have more than 145,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.

**“Everything you'll love”**
- **Discretionary bonus** - Rewarding you for your hard work and efforts
- **Company Pension Scheme matched to a limit -** Looking forward to the future
- **Minimum 24 days annual leave per year plus 8 bank holidays** - Making sure you take time for yourself and switch off
- **4 weekly pay** - which means you get an extra payday a year
- **Digital GP and Wellbeing sessions** - Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is especially important to us
- **Discount off your shopping at Asda and George** - with extra discounts running throughout the year - really makes a difference, saving the colleagues an average of £700 a year
- **Career development and apprenticeship and graduate schemes** - we want our colleagues to excel and grow with our business. (Link to graduate scheme on Asda page)
- **Free city centre parking** - you can also use it outside working hours

Plus, much more

Asda is looking for a Customer Coordinator to work in our Trade Planning & Category Strategy teams looking after our Healthcare team that covers Pharmacy and Optical business units on a full time and permanent contract basis.

**Find your role**

You will be joining us at an exciting time as we begin our journey to ASDA price and the simplification of our range and proposition. This is a key development role for anyone looking to broaden their skill set and would suit someone with a buying, marketing background.

You will business partner with the buyers in the team and you will be an intrinsic part of the Healthcare business unit owning the trade plan and developing the category strategy.

This role reports into the Senior Manager for Trade Planning and Category Strategy which is part of the Commercial Operations team and will cover all channels & formats, including digital channels which is a significant part of the Healthcare customer base.

The key areas of responsibility will be to support
- Be the point of contact with the customer team to translate and deliver the brief set from the strategic trade plan across all channels.
- Develop the category strategy programme for Healthcare, working with the customer team using analytics & insight to build a winning trade plan that delivers our formula for growth objectives
- Work with the category to ensure legal and compliance messages are communicated to the customer
- Develop the strategic plan for space & range as part of the category strategy output
- Run the post launch review process for range change using existing processes
- Work with other customer planning co-ordinators on wider food and team initiatives as & when required

**About You**
- Experience in buying, category management or trade planning
- Ability to work independently and as part of wider, matrix team structure
- Experience of working with customer data to turn into action orientated plans
- Be comfortable handling admin and achieving deadlines
- Handle conflict when it occurs, often with senior team members
- The ability to influence at different levels across the business

**Work Where it Works**

Our hybrid way of working gives you the choice to work where it works. This enables you to chose where you’ll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team.
You will also get an excellent benefits package including;
Discretionary company bonus
- Company pension up to 7% matched
- 10% colleague discount, free parking and many additional rewards.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves