Customer Success Associate

At Globality, we're proud to embody the core values of innovation, collaboration, and trust in both our culture and product. We're creating ground-breaking technology utilizing a world-class, AI-powered Platform that revolutionizes how businesses buy and sell services. We are an open, inclusive, and diverse organization and our employees are at the heart of the great products we create. We've raised over $310M and are supported by an impressive group of prominent investors, including Al Gore and SoftBank Vision Fund. Our co-founders, Joel Hyatt and Lior Delgo, are seasoned entrepreneurs who bring an extensive business-building experience to our organization. Our impressive board includes Dennis Nally (former Global Chairman of PwC), and Ron Johnson (former SVP of Apple). We're excited to deliver the best in both innovative technologies and customer-focused experiences to realize our mission of creating a more inclusive global economy. Come help us build something great **Role Summary**: Globality is looking for a **Customer Success Associate **to help manage our enterprise client responsibilities (which are typically Fortune 500 corporations) with special, but not exclusive focus on Europe. The successful applicant will focus on client's adoption of Globality and continued satisfaction across the lifecycle of Globality usage. You will be part of the Customer Success team and will be responsible to manage multiple client accounts at any given time. We are looking for a business development-oriented professional who values customer engagement, has a passion for digital transformation, and can build strong customer relationships. **What You Will Be Doing**: - Serve as a key point of contact for customer account management matters - Support clients through early stages of Globality trial through to enterprise-wide adoption, including providing client trainings, close co-operation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc. - Build and maintain strong, long-lasting relationships with assigned clients - Identify key customer stakeholders and develop strategies to build trusted advisor relationships with them - Understand client requirements in context of product functionality and appropriately liaise with product and engineering teams to implement those - Prepare regular reports on account status - Collaborate with sales, marketing, and category teams to identify and grow opportunities within assigned clients **What We Are Looking for**: - **Must be fluent in English, Portuguese/Spanish**: - Undergraduate degree required (ideally in business administration) - Proven work experience in a top management advisory firm as project manager or other relevant role - Ability to communicate, present to, and influence key stakeholders at all levels of the organization, including executive and C-level - Advanced problem-solving skills and verbal and written communication skills - Excellent listening and presentation abilities - Proven skill with juggling multiple tasks at a time while maintaining strong attention to detail - Experience delivering client-focused solutions for customer needs - Ability to capture customers' needs in a pragmatic way which can be matched with appropriate products and services - "Start-up" mindset: able to deal with ambiguity and rapid change in plans and responsibilities - 2+ years of experience in account management or client service (preferred) We are an equal opportunity employer. We believe diversity makes our team better and that discrimination based on race, gender, or anything else is self-defeating.