Client Support Officer

About Salix

Salix became a non-departmental public body in September 2020. This status enables government
to directly fund the work of Salix, as it delivers projects on behalf of government funders.
Salix is funded by Department of Energy Security and Net Zero (DESNZ), and the Scottish and
Welsh Governments, and Salix provides professional and tailored support, to public sector
organisations. This support enables and inspires local and national climate action in the
transition towards a low-carbon future. These funding schemes are dedicated to enabling the
public sector to reduce their carbon emissions to support Government’s commitment to become
net-zero by 2050.

The mixed financing portfolio of grants and loans to public sector organisations comes through
the Public Sector Decarbonisation Schemes (PSDS), Public Sector Low Carbon Skills Fund (PSLCF),
Public Sector Energy Efficiency Loans Scheme (SEELS), Scotland Public Sector Energy Efficiency
Scheme, Wales Funding Programme and Salix Recycling Fund Scheme. The purpose of these schemes
is to finance delivery of capital energy efficiency and heat decarbonisation projects within
public sector non-domestic buildings, including central government departments and
non-departmental public bodies in England.

Salix is now the Delivery Agent for the Social Housing Decarbonisation Fund (SHDF) and the
Homes Upgrade Grant, (HUG).

Salix plays a key role in increasing the awareness across the public sector throughout the UK
in the importance of energy efficiency and heat decarbonisation.

Work life at Salix

For staff joining Salix we run a comprehensive induction programme to support staff to be
successful at work. Every member of staff is part of a team and has a named line manager who
helps you plan your work and manage your training and development. You will be encouraged to
study for further industry qualifications, such as CMI.

Overview

As a Client Support Officer you will be responsible for supporting and monitoring the delivery
of UK public sector decarbonisation projects, which are funded through grants and loans
programmes by DESNZ, Scottish and Welsh Governments.

You will be part of one of Salix’s programme delivery teams, line managed by a Programme
Coordinator and managed by a Programme Manager. Your responsibilities will ensure that projects
comply with Salix’s funding requirements as well as building strong client relationships, and
being their first port of call for any queries. You will support the delivery of around 20
projects with a combined value of £50m.

You will also be an active member of the Delivery Team and attend team wide meetings as well as
have the opportunity to be involved in projects that support the development of our processes
and systems and making the company an even better place to work.

Key Responsibilities

Build strong customer relationships with Salix clients, this will require visits to clients
on location.

Maintaining accurate client project data through the use of client relationship management
systems.

Data management and analysis to support reporting to our board and funders.

Management of own day-to-day tasks in a fast-paced and busy environment.Payment processing and cashflow forecasting.Letter generation, drafting and checking legal documentation.Prepare written reports and presentations on individual project work.Managing and responding to internal/client queries.Support the Communications and PR team to promote Salix at events, conferences, and webinars,
by giving presentations and assisting with the preparation of materials to showcase Salix’s
workAssist with wider organizational activities including cross-team working, involvement in
workgroups and supporting charity initiatives.Responsible for individual and team health and safety

returning an offer letter.