Control Room Operator

**Job description**

**Control Room Operator**:

- Make a Real Difference Every Day at North West Fire Control (NWFC)_

**Starting Salary at £30,000 with regular increments up to £37,837.**

**Start Date: 20th February 2025**

Are you ready to play an important role in putting our communities first? North West Fire Control invites passionate and dedicated individuals to join us as Control Room Operators.

NWFC expertly handles emergency fire calls for four Fire and Rescue Services in Cumbria, Lancashire, Greater Manchester, and Cheshire. With ten years of service, we are committed to safeguarding lives through exceptional emergency call handling, resource mobilisation, and incident support, guided by our Code of Ethics.

**Why Join NWFC?**
As a Control Room Operator, you’re not only responding to calls; you’re coordinating life-saving responses, gathering essential information, and supporting firefighting crews and emergency teams. Working in a fast-paced, team-oriented environment, you will mobilise firefighters, communicate critical scene updates, and collaborate with multiple agencies to ensure effective emergency responses.

**What We Offer**
Your career starts with an intensive 9-week training program led by our experienced trainers, who will support you in mastering the skills required for this essential role. Following training, you'll join your team under the guidance of a seasoned mentor, gaining practical experience in emergency management, situational awareness and technical systems.

**Role Requirements**
NWFC operates around the clock, 365 days a year. As a Control Room Operator, you’ll work a rotational shift pattern that includes 12-hour shifts covering days, mids and nights on a 4-on, 4-off schedule.

We are looking for individuals who can keep calm under pressure, make quick, clear decisions, and adapt to changing circumstances. The ideal Control Room Operator will be:

- **A skilled communicator** with excellent listening abilities and a confident, clear phone manner.
- **Digitally proficient** with strong data entry skills and the ability to quickly and accurately navigate keyboard tasks (we will test for speed, accuracy, and spelling). Minimum 30 words per minute typing skills
- **Team-oriented yet independent,** able to collaborate effectively but also make decisions on their own when needed.
- **Calm and resilient,** able to manage high-stress situations and communicate with clarity in emotionally challenging conditions.
- **Flexible,** with a positive attitude and the ability to adapt to a variety of shifts and emergency demands.
- **Committed to growth,** continuously seeking to improve their knowledge and support the development of teammates.
- **Minimum age requirement of 18 years old,** due to shift patterns and nature of work.
- **Basic Literacy and Numeracy**: Essential for logging incident details accurately and communicating clearly.

**What We Offer You**

Joining NWFC comes with a commitment to your growth and well-being. We provide:

- **Career progression opportunities** with comprehensive support for your development, including learning programs, coaching, mentoring, and hands-on experience.
- **Generous local government pension scheme** to support your future.
- **29 days annual leave** (pro rata), ensuring work-life balance.
- **Voluntary overtime** opportunities when additional coverage is required.
- **Employee Assistance Programme,** accessible 24/7 for guidance and support, along with Mental Health First Aiders, occupational health services, and flu vaccines to support your well-being.
- **Free uniform** and **onsite parking.**

**Additional Details**

This role requires a Standard Check with the Disclosure and Barring Service.

At North West Fire Control, we are committed to diversity and inclusion and encourage applicants from all backgrounds to apply.

**Job Types**: Full-time, Permanent

Pay: £30,000.00-£37,837.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability

Licence/Certification:

- CSCS (preferred)
- Confined Space High Risk with Rescue (preferred)

Work Location: In person

Application deadline: 26/11/2024
Reference ID: Indeed - CRO
Expected start date: 20/02/2025