Warehouse Operations Controller

**Job Title**: Operations Controller
**Location/Site**: Warrington
**Hours of Work**: 06:00-14:00 & 14:00-22:00 (rotating shift pattern)
**Shift Pattern**: Any 5/7 but predominantly Monday to Friday

**The Company**:
Kammac is a flexible, dynamic and reliable third-party logistics (3PL) provider with strong family values. We are a growing company who are focussed on driving efficiency into the supply chain for our clients. Warehouse, Logistics and Supply Chain Management through innovation, dedication and technology. Our service provision is nationwide across a wide range of companies. Operating from both our own and client sites. We are currently investing in our people, systems and processes.

**Role Overview**:
We are seeking experienced Operation Controllers who are motivated, friendly and hardworking to join the team in our new and fast-paced warehouse facility. This role will support the Operation Manager assisting them to ensure that all service, cost and health and safety targets are met or exceeded, whilst leading from the front to ensure house-keeping is exceptional.

Kammac prides itself on employing people who make a difference, if you have the desire to manage, with drive and determination, then this could be the role for you

**Key Responsibilities**:

- Assist the Operations Manager in the day to day running of the operation across multiple shifts and department heads inclusive of, but not limited to, Internal: administration, payroll, transport, site security External: supplier, Customer with a collective goal to continuously improve.
- Manage the Operations Systems including TMS, WMS, ERP & various spreadsheets. Ensuring the smooth flow of activity as well as efficient workload balancing.
- Deputise on behalf of the Operations Manager when required ensuring all communicated management calls and required information is distributed effectively.
- Assist the Operations Manager in coordinating any challenges within the operation and communicating these across the multiple Team Leaders to maintain performance and continuously improve communication.
- Scheduling and supervising the activities and the functions of the warehouse staff including supporting the Operations Manager by deputising resource requirements against volume activity - multi shift format and deployment
- Regularly attend and plan meetings and briefings as required.
- Ensuring the reporting is done so with validation and effective communication inclusive of, but not limited to, hour trackers and shift handovers.
- Communicate plans with the operations teams and ensure 100% customer satisfaction.
- Ensure compliance with the company’s Health & Safety policy and procedures through safe systems of work and practices, good housekeeping and the provision of information.
- Maintain the training programmes of staff by supporting the training plan as provided by the Site management team.
- Keep and maintain records of team performance against plans and to advise Site Management of factors that may disrupt operations which cannot be resolved by the Operations Controller level, supporting where possible.
- Assist in the organisation of training and development for team members to constructively integrate, including on-the-job coaching and evaluating training effectiveness in terms of improved individual and team performance and the maximum flexibility of team members.
- Continuously monitor and maintain customer facing booking schedules and tracking forms.
- Offer regular feedback, formal and informal, on team and individual performance, including behavioural issues and highlighting good performance and areas for further development. This is inclusive of file notes and minor investigations on behalf of the Operations Manager
- Assist the Operations Manager in controlling levels of planned and unplanned absence and take appropriate action to ensure cover, as necessary, and manage reductions of unacceptable levels.
- Participate as an active member of the management team, and to offer suggestions for solving problems, improving efficiency, customer and quality focus and team working.

**This list is not exhaustive and the successful position holder may be required to carry out any task which the Company might reasonably require you to do.**

**Skills/Experience/Qualifications**:

- Valid, accredited counterbalance licence (desirable)
- Able to demonstrate a high level of attention to detail and monitor others levels of detail.
- Able to demonstrate an in-depth knowledge of on-site systems and processes.
- Counter Balance licence preferred but not essential as training will be provided.
- Able to work to tight deadlines.
- PC Literate in Word, Excel and Outlook
- Should demonstrate the drive and desire to progress.
- Must be flexible in approach to work and shift patterns.
- Ability to efficiently lead a multitude of teams effectively, delegate, supervisory functions and keep staff motivated.
- Should have good oral and written communicati