Customer Care Operative

7 days ago

Beaconsfield, United Kingdom Shanly Homes Full time

**Do you have a solid background in a variety of trades?**

Shanly Homes - the privately-owned, award-winning regional housebuilder - is looking for a Customer Care Operative to join their Thames Valley regional team.

**About the role**

As Customer Care Operative you will have your own company vehicle to travel around our sites to:

- **Carry out varied remedial work to our occupied residential properties**
- Ensure that all works logged by our customers are fully rectified to a high standard
- Work conducted within the property is done with the mínimal disruption to the customer, in a tidy manner and representing the company well
- Be fully prepared for each job with the necessary tools, paint, supplies, etc so that work is carried out as efficiently as possible.
- **Using our customer care software to record information on work conducted**
- Log completed work and raise if any follow up is required.
- **Effectively communicate with customers and our customer care team**
- Answer any customer questions regarding the work being carried out and be aware of when to escalate points to the wider team.

**About you**

We’re looking for someone with:

- Multi-trade background e.g. carpentry, tiling, painting and decorating, mastic, plastering, etc
- Practical approach to resolving customer defects
- Full, clean driving licence
- Customer focused and wanting to deliver a high standard of service to our customers
- Great communication skills
- Good at planning out work and what equipment/supplies, etc is needed in advance
- Friendly and professional approach

Please note as this role is working in our customers’ homes, we will conduct a criminal records check.

**What we offer in return**

You’ll be given the opportunity to work in a collaborative environment that combines the friendliness of a privately-owned business with all the benefits of a financially strong company that has stood the test of time.

As well as the standard benefits you’d expect - a competitive salary, 25 days annual leave (increasing with length of service) and company social events - we also offer:

- Annual and long-term bonus schemes
- Free life assurance
- Salary exchange pension scheme
- Discount scheme with savings across a range of sectors
- Wellbeing benefits - a cycle to work scheme and access to an Employee Assistance Programme
- A welcoming culture where employees are generous with their time and their support.

**Interested?**

If this gets you excited and you feel that you might be the person we’re looking for, we’d love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£33,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Work Location: One location

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