New Homes Customer Care Coordinator
2 days ago
deverellsmith are looking for two proactive, resilient, dedicated Customer Care Coordinator's to join one of our leading most evolving clients to start ASAP. This is an immediate start position due to substantial growth, and they ideally want this peopleto join them in February.
As a Customer Care Co-ordinator, you will be responsible for managing any defects that arise within the two-year warranty period, preparing information for contract meetings, and resolving customer queries and complaints. You will work as part of a hardworkingteam to deliver exceptionally responsive repairs services to customers, liaising with contractors, colleagues, and customers. There is also an opportunity for you to progress to a more face-to-face position at a later date.
Our client would like someone who is confident and can work independently but is able to communicate and work as part of a wider team. You should be able to pick up information and learn quickly about the company brand, housing, and property market. Youshould also have a great telephone manner and the ability to keep calm under pressure whilst still being able to deal effectively and efficiently with a variety of customers and contractors.
A background in New Homes Customer Care is essential.
Main Responsibilities:
- Handle customer queries to deliver a right-first-time repairs service
- Liaise with appropriate departments to ensure customer queries are resolved and repairs are scheduled efficiently
What will you bring:
- Experience working within a Customer Service role in New Homes
- Exceptional Customer service skills
- Proficient use of MS office packages
- Well organised with the ability to work under pressure
What's on offer
- £30,000-£35,000 per annum + 10% bonus
- Office based role (no remote working)
- 35 hours per week
- ASAP start
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