Sales Force Admin

1 week ago

Newcastle Upon Tyne, United Kingdom NRG PLC Full time

Looking for a sales force administrator to continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of greatimportance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a real passion for the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change managementand governance, as well as communicating, prioritising, and managing all aspects of a Salesforce project.

**Responsibilities**
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards,and reports
- Sandbox environment management
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Identify unused or underutilised platform features
- Create a platform roadmap and define priorities, liaising with stakeholders
- Own the communication of any platform changes to end users and stakeholders
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
- User support tickets
- Monitor and improve user adoption along with new user and ongoing user training.

**Preferred skills**
- A proactive attitude to platform enhancements
- Designing scalable, best practice solutions
- Excellent relationship-building skills
- Ability to liaise with stakeholders at all levels
- Translating requirements into technical solutions
- Experience in change management and governance
- Training end users and key stakeholders
- Technical documentation
- Available and responsive to questions
- Experience implementing Salesforce configuration changes

**Employee benefits**
- Hybrid working, with the option to work from home as well as in office
- Opportunities to travel for work and experience new places
- Internal career progression for those who desire

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