Event Experience Executive

**We are not just hiring - we are looking for personalities that light up a room**

- **How big is your smile?**
- **Do your eyes light up a room?**
- **Can you turn challenges into opportunities and guests into lifelong ambassadors**

**We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.**

**If you've got any of the above, we want to hear from you.**

**We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.**

**JOB SUMMARY**

The Rudding Park team's core purpose is to create timeless memories and instinctive care in exceptional spaces.

To be responsible for event and group reservations at Rudding Park, including bookings for meetings, events, golf, spa and weddings, concentrating on maximising revenue for all areas through upselling and cross selling. To achieve and exceed all set service level agreements, key performance indicators and guest expectations.

**Shift Pattern**

- 40 hours per week, 5 over 7 days, with 1 in 2 weekends per month. Shift Patterns vary from 8am - 4.30pm, 8.30am -5pm, 9am - 5.30pm, 10.30am - 7pm.

**What we are looking for**:

- Highly Organised
- Time Management
- Ability to work as part of a team
- Good Communication Skills

**KEY RESPONSIBILITIES**

- Ensure all booking details are correctly completed for events, rooms, golf, holiday park, spa and restaurants including but not exclusive to, profiles, market segment, source of enquiry, rates, payments and sales pipeline (traces)
- Effective and timely performance of individual sales pipeline, including post event follow up and keep in touch calls
- Maximise occupancy and revenue for all revenue streams by upselling and cross selling in line with pricing strategies so to exceed key performance drivers i.e. conversion rate, budgeted room hire, meetings and events food and beverage, average room rate, occupancy
- Demonstrate high quality guest care to exceed service requirements
- Ensure booking confirmations and payments are issued and followed up within the agreed service level agreement
- Deliver accurate and detailed event BEO's in a timely
- Ensure the office is always kept clean and tidy
- To attend all meetings and training sessions when requested
- Any other duties as requested by the Event Sales Manager and Assistant

**In return for your hard work and commitment**:

- Enhanced pay - 50p per hour for evening work after 7pm (Sunday - Thursday), £1 per hour for weekend day work until 7pm (Saturdays and Sundays), £1.50 per hour for evenings from 7pm (Friday and Saturdays)
- Service Charge (Tronc) earn up to an additional £5,000 per year
- Company sick pay for up to 4 weeks
- Annual party, family fun days, and award dinners - we love to celebrate
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
- FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes, dedicated Learning and Development Manager.
- Can't wait until pay day? Wage Stream allows you to pay yourself when you need it
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support such as podcasts, fitness videos, recipes
- **AND MUCH MORE...........**

**About Rudding Park**

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.