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Business Relationship Leader
2 weeks ago
**Business Relationship Leader**
**Independent Working**
As a Barclays Business Relationship Leader you will lead a team of Business Relationship Managers for a defined geographical area, working collaboratively with regional Barclays Business, national and local area colleagues, to delight customers, achieve great customer outcomes and maximise the market opportunity in the area. Using both customer feedback and performance data, you will be accountable for undertaking accreditations and monitoring, to ensure your team deliver quality customer contact.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.
**Hybrid Working**
We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.
**What will you be doing?**:
- Providing leadership of regional spread direct reports, investing in their skills and business knowledge, inspiring and providing appropriate direction
- Engaging and building effective strong sustainable customer relationships, achieve sustainable growth in our debt and deposit book, and active customer base
- Driving and supporting the team in detailed analysis of customers’ business financials and support pricing negotiations, putting in place the most appropriate solutions
- Building and maintaining strong relationships with stakeholders in your local market, including Chambers of Commerce and Local Enterprise Partnerships.
- You will be accountable for ensuring your team manage their costs appropriately so that my discretionary and cost budgets are not exceeded.
- Managing operational resource levels within your team, and taking accountability for recruitment and succession planning to ensure customers are supported at all times.
What we’re looking for:
- Experience of managing stakeholders at a senior level, including presenting to senior leaders i.e. MD’s, Directors etc, supporting and challenging them where appropriate
- Exceptional organizational and planning skills.
- Ability to travel regionally and be flexible to serve the needs of the business.
- Experience of leading a team in a customer - facing capacity, delivering great customer and commercial performance by empowering and motivating others
**Skills that will help you in the role**:
- Working knowledge and understanding of Zeus platform.
- Certified in; IFS: ACIB, PCertB, Cert BB&C, DipBB&C or Omega Credit Skills Development (CSD) is preferable
- Or willing to study and work towards completion of IFS Diploma of Business Banking or Omega Credit Skills Development (CSD) within 12 months of starting in role.
**Where will you be working?**
For this opportunity, we will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.
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