Fleet Operations Administrator

**Goodyear. More Driven.**

**Location**:
Birmingham (UK)

**The Role**:
We have an excellent opportunity for a Fleet Operations Administrator at Goodyear

**Providing a comprehensive account management for both service providers and fleet customers including end to end query resolution. Providing a first class Customer Service experience to Customers and Service Providers and **be the “first port of call” for all queries relating to Fleet management.

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**Principle Duties and Responsibilities**:

- Take full responsibility for all of your allocated Customers and Service Providers, build relationships and manage queries proactively to a satisfactory resolution.
- Work with customers to ensure contracts are accurately loaded and updated to reflect the customer’s physical fleet.
- Ensure accurate loading of Contract data, Vehicle data, Tyre data, Service Provider Pricing &Customer Pricing.
- Maintain the data base of user passwords and ensure user security and confidence is maintained.
- Ensure invoicing is completed to schedule.
- Action all Fleet / service provider queries within agreed timescales and assist in identifying root causes and potential fixes to these queries.
- Have a full working knowledge of Customer SLA’s and service provider work instructions
- Where necessary act as intermediary between Fleet Customer and Service Provider to ensure prompt and efficient processing of jobs.
- Support Sales with Fleet Customer & Service Provider review meetings
- Ensure that service providers record jobs correctly to ensure correct billing to the customer and payment to the service provider.
- Deliver system training to Fleet customers and service providers as required/directed by your manager, help in identifying ineffective and inaccurate use of systems and highlight these instances.
- Work with the sales teams on agreed projects / bids to providing a consultative service in scoping customer requirements.
- Deliver customer training for new Fleet customers and Service providers in the correct use of systems.
- Work with Regional Project and IT teams to recommend system improvements test new and roll out new systems as required.
- Attend and contribute in team meetings, help identify issues and solutions to deliver continuous improvements.
- Take an active interest in your own personal development and play your part in developing a team capable of delivering world class customer / user experience.
- Achieve the individual and business KPI’s that directly drive activity that contributes to achievement of the business goals
- Improve communication to customers, Service Providers and Sales teams on job status’s to support the Consumer and Commercial Business Units objectives.

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**Skills, Education and Experience**:

- Job related experience is essential.
- A levels or equivalent at grade C or above is desirable
- A customer service qualification would be desirable.
- Educated to a Degree level in a Business Discipline is desirable.
- Proven administration and analytical skills
- Experience working in a customer service department would be desirable.
- Competent with Microsoft Office Package
- SAP Knowledge, previous FOS experience and tyre industry knowledge is desirable.
- Self-motivated and driven
- Good communication skills, ability to communicate at all levels both verbally and in writing
- Excellent Telephone skills
- Identifies and handles problems quickly with mínimal guidance
- An ability to prioritise
- Good presentation skills

**Benefits**:

- Competitive salary and bonus scheme
- Hybrid working
- Enhanced defined contribution pension scheme and life assurance scheme
- 33 days holiday (including bank holidays)
- Private medical cover after qualifying period
- Staff discount scheme on High Street and leisure activities
- Free car parking at head office which is congestion charge free
- Option to buy and sell holidays
- Up to 4 free tyres annually after 12 months service
- Free eye test and flu vouchers
- Free tea and coffee at head office
- Dell Discount Scheme