Client Account Executive

**Client Account Executive - £24,000 £28,000 + Benefits - Midlands (West) / Remote**

**The Role
Do you have excellent customer service skills, delivering a great service to our internal and external customers? Would you like the opportunity to develop your talents and build a rewarding career within a dynamic team? If so, we are looking for you.

We are looking for a professional, approachable and highly organised Client Account Executive who will be the key point of contact for our existing corporate clients throughout their lifecycle, including identifying and progressing further sales opportunities.Part of the role includes support to our wider Membership Team with meeting the needs of our membership base during busy times and absence.

This is a remote-working position with occasional travel to attend meetings / events as required.

**Key Responsibilities:
The key responsibilities of a Client Account Executive include, but are not limited to:

- Support the business development team as a first point of contact for inbound enquiries, accurately recording client requirements and additional opportunities before progressing to the Commercial Team.
- Work collaboratively with business development team to create and update data, information, documents and processes on the CRM system and other systems.
- Build ongoing professional and trusted client relationships with new and existing corporate clients to include identification and progression of further opportunities.
- Effectively manage the post-sale administration process for our products and membership/engagement lifecycle.
- Where relevant conduct online/virtual product demonstrations to new and existing clients.
- Work as a part of the wider Membership team supporting the administration and service needs of our individual members and corporate clients.
- Gathering customer feedback and communicating to relevant departments to improve the customer experience.
- Accurate and timely processing of customer payments and renewals, including Direct Debit process and invoicing and supporting the finance team with account queries.
- Maintain and contribute to the development of account management procedures.

**The Company
Celebrating 75 Years of inspiring great leadership, everywhere, The Institute of Leadership & Management have been supporting people to develop great leadership practice. Our experience keeps us grounded: Our ambition drives us to inspire great leadership,everywhere. We help people and businesses who are truly engaged in the learning and practice of leadership.

Since 1947 we have carried out extensive research into the knowledge, skills, attitudes, behaviours and values of great leadership. We use our expertise to continually raise standards and to help others develop and grow.

**The Benefits
- 25 days plus bank holidays that increases with service and additional leave at Christmas
- Company sick pay (after probation)
- Optional private healthcare
- Life assurance
- Family-friendly leave and pay policies
- Employee assistance programmes (EAP)
- Paid volunteering days
- Genuine focus and investment in employee development including membership of The Institute of Leadership & Management.

**The Person
The key skills and qualities of a Client Account Executive are:

- Previous experience of working in a customer service or support role providing ongoing account management.
- Ability to build professional relationships with multiple stakeholders.
- Excellent written, verbal communication and presentation skills - able to communicate at all levels and effectively pass on clear information to others.
- Being able to move between collaborative and independent working, taking ownership of the role and contribution to the business.
- Working experience of CRM systems, other digital products such as Microsoft Teams and Zoom and Microsoft Office 365.

Applicants must reside in the UK and have the Right to Work in the UK.

We reserve the right to end or extend the closing date at our absolute discretion.