Customer Service Advisor

2 days ago

Cheltenham, United Kingdom Brown & Brown Europe Full time

**Insurance Customer Service Advisor**

**Location**: Cheltenham (Hybrid)

**Package**: £Negotiable + Benefits

Paul Baker Insurance Services, a valued part of Brown & Brown Europe, are looking to hire a Customer Service Advisor to join their busy & hard-working team.

Paul Baker Insurance Services is a specialist insurance intermediary offering bespoke insurance cover for residential Park Homes and holiday Leisure Homes through an exclusive capacity agreement with a leading UK Insurer.

We are a friendly people business, offering a more traditional, customer-focused service culture with freephone numbers, no engaged tones, no call centres and no answering machines.

**The day to day**:

- Responding to all incoming enquiries quickly and efficiently
- Provide proposals that meet client requirements and communicate such proposals in a clear and helpful manner
- Accurate and timely processing of documentation
- Maintain the customer databases
- Ensure information held is correct and up-to-date
- Renewal of existing business
- Take renewal instructions from customers when received
- Undertake other such administration duties on a day-to-day basis as requested and provide assistance to colleagues when required

**The rewards**:

- A client first environment where the team works together for a common outcome
- **Hybrid working after training - 2 days per week in the office**:

- A highly competitive basic salary and all the normal benefits (Pension, Death in Service etc.)
- Ongoing training and development

**About you**:

- Previous experience in customer-focused roles, ideally within the general insurance industry
- Professional, proactive, positive and “can-do” attitude
- Excellent communication skills, both verbal and written
- Proficient in the use of MS Word, Outlook, Teams and Excel

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Work Location: In person

Reference ID: DH06051

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