Servicing Co-ordinator
1 week ago
**Servicing Co-Ordinator - 35 hours per week**
The Servicing Coordinator will keep the associations servicing programmes up to date and administer service agreements associated with these. The registers include, but are not necessarily limited to; gas, legionella, fire risk, asbestos, fixed wire and PAT testing, lift maintenance, automatic gates, CCTV, door entry, pumps, fall arrest, lightening protection, play equipment and warden call systems.
Key Responsibilities:
- To monitor the servicing workflows to ensure KPI’s are met and databases are kept up to date in a timely fashion.
- The administration of invoicing and quotes in relation to the servicing contracts and to be the point of contact for these contracts.
- To assist in the inputting of data and processing of information on new properties.
- To instigate meetings/correspondence with underperforming contractors, when required to do so, in conjunction with the Repairs Team Leader, Procurement Manager, Building Safety Lead Manager and Property Services and Facilities Manager and prepare documentation of issues and actions taken to resolve those issues.
- To contribute to and adhere to the Association’s financial regulations, standing orders, policies and procedures, in particular: Health & Safety, Confidentiality, Equal Opportunities, Data Protection and Customer Care.
**The Benefits**
We offer a range of benefits which include:
- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
- £27,117 pa for a 35 hour a week contract
- Regular support from your line manager and colleagues
- Annual bonus based on satisfactory performance (Dependant on start date and contract length)
- Monthly attendance bonus on top of your basic salary
- Annual salary and cost of living review
- Commitment to health and wellbeing with the Five Ways to Wellbeing
- Ongoing professional development and support to deliver outstanding support
- Workplace pension scheme and life assurance of three times your annual salary
- Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
- Friendly and supportive team environment
- Employee assistance helpline
- Well-equipped on-site gym
**About Us**
Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.
We currently manage over 9,000 homes and employ over 1100 Permanent and Bank staff in our Care and Supported Housing Schemes and from our head office in Hemel Hempstead. We have an annual turnover of £121 million and a development programme that will deliver over 350 new affordable homes each year_._
**Closing Date: Sunday 16th February 2025**
We are an Equal Opportunities & Disability Confident Employer.
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