Receptionist

Role Purpose

Undertake a range of reception duties across the business always presenting a positive image of QinetiQ and ensuring that processes and procedures are followed.

The list of accountabilities details tasks which the role holder may be required to undertake. This list is not exhaustive and the role holder may be required to undertake other related tasks appropriate to their level of seniority.

Key Accountabilities

Demonstrates understanding of the concepts of the business administration and has awareness of other business areas

Provides informal support and training for colleagues with less experience

Ensures quality of output from self and others where appropriate

Identifies issues within own remit and uses standard practices to resolve where appropriate.

Communicates and exchanges information using tact and diplomacy

Demonstrates understanding of how the team integrates with others to accomplish objectives

Support other business areas as requested with admin tasks using QinetiQ systems and processes

Outputs

1. Maintaining a range of records, entering, collating and organising data using standard methods to assist with data analysis.

2. Providing reception service and assistance to internal and external customers

4. Administration of complex visitor bookings, including large groups and pre planned visits

5. Providing support to groups of visitors, i.e. booking onto site, using standard procedures and in line with health and safety and security requirements

6. Liaising effectively with visitor hosts advising of security aspects and ID requirements

7. Sending and receiving mail or goods using standard security and safety procedures

8. Production of accurate Microsoft Office documents, and appropriate storage of documents in accordance with procedures.

9. Archiving and/or filing selecting the appropriate storage method. Retrieval of information as required.

10. Support the wider team with admin tasks and assistance with safety inspections around site ensuring results are documented correctly and when required uploaded to the CAT tool.

11. Supporting other business areas by becoming competent on the QinetiQ financial and purchasing systems; raising purchase orders and then receipting goods on Ariba.

12. Identifying and communicating continuous improvement opportunities within own role and assistance with the implementation of the improvement.

13. Providing holiday/sickness cover for other members of the reception team as required.

Key Capabilities/Knowledge

Excellent interpersonal and communication skills

Good working knowledge of Microsoft Word and Outlook

Good organisational skills with the ability to multi-task

An excellent team player

Attention to detail

Willingness to learn new skills and processes

A commitment to continuous improvement both personal and process

Commitment to delivering excellent customer service.

Experience & Qualifications

Essential
- Experience in a customer facing role or reception environment
- Demonstrable business administration experience equivalent to NVQ Level 3

Desirable
- Business admin or customer service qualification to NVQ Level 3

Why join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here.

Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits. You’ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what’s happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more.

About QinetiQ

As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related mar