Customer Service Advisor

2 weeks ago

London, United Kingdom Southwark Council Full time

**Why Southwark?**

**What You'll Be Doing**
Southwark Leisure is looking for a **Customer Service Advisor** to join our centre-based teams across the Borough. Customer Service Advisors go the extra mile to support our customers, delivering the highest standard of service, dealing with customer queries and resolving issues.

Key duties are:
- To assist customers with activity booking and enrolment on the Centre’s courses either in person or over the telephone
- To work as part of a team to ensure members and visitors are welcomed, and their needs understood in a warm, friendly and professional manner
- To ensure reconciliation of payments is carried out when required.
- To operate the public address systems, telephones & booking system.
- Driving positive change and promoting a proactive, customer-first culture.
- Resolving customer queries and complaints across multiple platforms with professionalism and care.

**What We're Looking For** About You**

**To succeed as a Customer Service Advisor, you will be a self-motivated, results-driven individual with excellent verbal and written communication skills and a friendly, confident manner. You’ll have a real passion for delivering the best service by actively listening to and supporting customers who need help or advice.

You’ll bring:

- A passion for resolving customer issues and identifying innovative solutions.
- Self-Motivated and result driven attitude.
- Excellent in verbal and written communication skills.
- Attentive listening to customers in a friendly and professional approach.

**Additional Information** Closing Date: Friday 22 August 2025**

**Interview Date: W/C 8 September 2025**
- **Job Type**: Permanent, Full Time 36 hours a week, Part-Time and Casual Hours.
- Some weekend and evening work will be required to meet service needs.
- Southwark Council is committed to equality, diversity, and inclusion.
- **_Southwark Leisure Services operates across several sites, seven days a week from early morning to late night. There is a requirement for the post holder on occasions, to work outside normal office hours and at different venues to meet the needs of the service._**

**Benefits and more information**

**Guaranteed Interview Scheme**

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition

Job Reference: SC07643

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