Operations Manager

Are you an Operations Manager looking for a new opportunity?

The Whistl success story goes from strength to strength. No doubt you'll have read the news that we are expanding, which means we're creating opportunities for those that want to come on our journey to the next phase of development. There's never been abetter time to join.

We've created two Operations Manager opportunities for our new Fulfilment locations in Magna Park, Lutterworth and Moulton Park in Northampton.

Reporting to the General Manager, the Operations Manager will support and drive the delivery of an effective operation that ensures Whistl continues to deliver the highest quality, most cost-effective service offering for its customers, whilst enabling growthin new business areas. The Operations Manager will drive this strategy through effective process management, people, cost and stakeholder management.

**Main Responsibilities**:

- **Process Management**: Shift planning to ensure the warehouse meets and exceeds SLA's, identifying process issues and provide workable solutions, providing guidance to your teams on relevant changes or urgent actions required and planninglabour resource accordingly.
- **Team Leadership and Management**:Lead daily and weekly team briefs on performance, operational challenges and KPI achievements, motivating your teams to ensure focus and a positive working culture, coaching and development whilst encouragingactive participation in continuous improvement discussion and open forums.
- **Cost Management and Customer Focus**:Monitor costs VS budget, demonstrating a clear understanding of cost by client and department, potential savings and leveraging reporting mechanisms to enhance relationships to ensure we exceed our quality-of-servicelevels against agreed targets, in addition to building effective relationships with internal and external service providers and clients.
- **Health, Safety and Environment: C**ompliance of all HSE policies and regulations, including reporting, audit contributions and promoting a culture where all staff operate safely, efficiently and to quality standards.
- **Change Management**:Lead and drive change in your area of responsibility, developing an environment of trust amongst with your teams and other key stakeholders promoting a positive response to change.

**Essential Skills**

**REQUIRED KNOWLEDGE & SKILLS**
- Solid Operational Management experience within a FMCG or Fulfilment background to acquire the knowledge and skills required for this role.
- Experienced in managing a large-scale warehouse with multiple clients, preferably within an e-commerce fulfilment environment.
- Effective management of a 200+ work force to achieve daily and weekly tasks through organisation, delegation and prioritisation.
- Be resourceful, able to manage ambiguity and prepared to get involved if needed.
- Thrive on change, inclined to operate with flexibility and commit the time required to get the job done. Ability to cope with an environment that's operational 24/7.
- Excellent communication skills, verbal and written in order to: influence internal and external stakeholders.
- Able to make clear and clinical decisions based on data and factual evidence in a fast-moving high-pressure environment.
- IT Literate - proficient in the use of MS Office including excel for data analysis and presentation.

**ADDITIONAL REQUIREMENTS**
- Full UK Driving Licence
- A flexible approach
- Occasional travel to other depots will be required

**About Company**

**Whistl** are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billionitems annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

**Whistl** is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.