Administrator / Office Administration Assistant

**Administrator / Office Administration Assistant** who has excellent customer service, administrative, organisational and time-management skills is required to join a friendly team based in Maidstone, Kent.

**SALARY**:£18,500 per annum + Excellent Benefits

**BENEFITS**: 26 Days Holiday plus Bank Holidays. A generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, an Employee Assistance Programme, flexible benefits package and discounts and cashbackscheme.

**LOCATION**: Maidstone, Kent

**JOB TYPE**: Full-Time, Permanent

**WORKING HOURS**: 9am - 5pm Monday to Friday, 35 hours per week

**JOB OVERVIEW**

We have a fantastic new job opportunity for an Administrator / Office Administration Assistant who has excellent customer service, administrative, organisational and time-management skills.

Working as the Administrator / Office Administration Assistant, known within the organisation as an Operations Support Coordinator, you will ensure that anyone engaging with the local office whether in person or through virtual means will experience highstandards of customer service, people-centred service and efficient professional and administrative support.

As the Administrator / Office Administration Assistant you will need previous experience within a customer service and/or office / administrative role with excellent written and verbal communication skills and a good level of mathematics for financial dataprocessing.

**DUTIES**

Your duties as the Administrator / Office Administration Assistant include:

- Deals with routine correspondence and calls ensuring all enquiries are proficiently handled and appropriately referred to the relevant internal specialists
- Maintains paper and computer-based inputting and customer or volunteer records
- Maintains diligence and compliance around numerous administrative duties
- Incoming and out-going post
- Site & staff Health and Safety
- Raising purchase orders & expense requisitions
- General communications to be sent to mass groups externally e.g. mail shots and invitations to regional/ community level events
- Production and distribution of support materials to stakeholders
- Stock maintenance for office materials / site provisions / dog health provisions
- Provides a welcoming reception to visitors, greeting and assisting visitors, supporting with the set up for meetings on site
- Trains and provides ongoing support to local staff and new starters in the use of information and office systems
- Assists in the planning of in-house or off-site activities, like events, celebrations, meetings, conferences

**WORKING AT THE CHARITY**

Working at the Charity is much more than just a job. Through the values that guide their work, they make a real difference, and change lives.

They believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for the Charity.

**CANDIDATE REQUIREMENTS**

**Essential**
- Experience in a customer service, and/or office/administration role
- Highly motivated towards delivering a person-centred service
- Evidence of dealing with confidential issues sensitively and with total integrity
- Positive, team player, who is a self-starter and uses initiative to complete tasks
- Able to work effectively and flexibly under pressure
- Excellent verbal, written, and reading skills required for communications. Good level of mathematics required for financial data processing

**Desirable**
- Lived experience of vision impairment (either self or direct family member)
- Experience of dealing with complex queries and/or complaints
- Knowledge of Salesforce or CARE database

**Eligibility to work in the UK**

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

**HOW TO APPLY**

JOB REF: AWDO-P9584