Customer Sales Advisor

Join D&G this Autumn 2024.

Start date: 25th September

Are you a natural-born salesperson?

Do you always put your customers first?

Want to work for a great company with amazing benefits?

If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

**Who are we?**

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors — a role that offers a great work-life balance, with some excellent employee benefits.

**What will you be doing?**
- Acting as the first point of contact for customers who need help
- Assisting customers calling to register their appliances
- Using your wit, charm and best sales patter to upsell our products
- Building rapport with our customers and getting to know their needs
- Helping each customer find the protection package for them

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

**Salary**
- A highly competitive **pro-rated** salary.
- Average Bonus Earnings of **£7,000** per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
- For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance.
- Joining as one of our Customer Sales Advisor, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

**So, what do we need from you?**
- A solid background in targeted sales.
- Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
- Great communication skills to build relationships and listen to our customers.
- You’ll be a team player dedicated to providing the best customer experience.
- You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

**Sound good? There’s more...**
- You can work remotely if you live far away. We’ll provide all the equipment you need to work from home, you’ll just need to have broadband access.
- Alternatively, if you live within a commutable distance from our Nottingham office you can work on a hybrid basis. We've just opened a brand new office right next to the train station. You'll enjoy a state of the art working environment where you can collaborate with colleagues and receive hands on support.
- You’ll work a fixed 35-hour shift across a 4 day working week. Wednesday - Saturday and start at 8am (There will be two 8.5hr shifts & two 9 hr shifts) Salary pro-rated based on hours

**What are these benefits?**
- Full training - with clear career progression opportunities.
- Regular incentives - with some pretty great prizes.
- Sales bonuses - each month you’ll get the chance to earn some extra take-home pay.
- Annual leave - 33 days (including bank holidays).
- A free annual D&G protection plan - we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
- Employee assistance programme - free support and advice on relationships, physical and mental health, financial assistance and more.
- Health and wellbeing - discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
- Pension scheme - matched employer contributions up to 5% of basic salary
- Life assurance - employer funded cover of 4x basic salary.
- Employee discounts - access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
- And many more benefits - including travel loans, car leasing and Cycle to Work and Salary Finance schemes.
- At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey._