Technical Support Specialist

2 weeks ago

Town, United Kingdom Sabio Group Full time

Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.
- We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.
- Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.
- We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society
- At the Sabio Group we are looking for an exceptionally driven and experienced
- ** Technical Support Specialist **to join our Support department.Key Responsibilities
- Perform troubleshooting and resolve incidents without technical escalation where possible
- Creating incidents and requests on behalf of our clients, understanding importance and severity.
- Inputs accurate and detailed information to all support management tools punctually to meet quality standards for service delivery.
- Conducts communication with customers and colleagues professionally and courteously throughout support request fulfilment to meet CSAT objectives
- Implement Change Requests on customer and internal systems to meet change deliverables.
- Perform patching across customer estates on time and within SLA.
- Monitor client systems and react to critical events.Committed to continual self-development and learning to maintain intermediate skills and knowledge required to deliver Sabio’s support services.
- Reviews and updates existing technical documentation to support services delivery.
- Always seeks to identify more innovative ways of working that create increase in effectiveness.
- From time to time you may be assigned any other reasonable duties and responsibilities by your manager or other such person(s) acting as your manager.

Skills Knowledge and Expertise
- Experience working in a customer-facing role.
- Excellent communication skills.
- Technical troubleshooting experience or technical background.
- Experience in Linux and Windows patching
- Certified AACC Installation, CCT and Multimedia Installation or other ACIS certifications
- A minimum of 2 years experience.

**Benefits**:

- This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.**Benefits may include**
- Plus many more
- _Benefits are dependant on your base location.)_

About Sabio Group

**THE DIGITAL CX TRANSFORMATION COMPANY**

Why Sabio?
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.

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