Specialist Support Officer

Specialist Support Officer – Riverside Join to apply for the Specialist Support Officer role at Riverside. Job Description The Specialist Support Officer will be part of our team and play a crucial role in providing care and support to our customers by enabling them to make informed decisions. This hybrid role will involve leading the upskilling of the team in your specialist area. Key Details Contract Type: Fixed Term until 31st March 2026 Salary: £31,553.33 per annum Working Hours: 37.5 hours Working Pattern: Monday to Friday between 8am to 4pm Location: Camden Park House, Camden Core Responsibilities Undertaking group & one-to-one interventions with clients of a specialist nature (i.e. CBT informed interventions, psychoeducational groups or harm minimisation interventions). Providing a comprehensive support planning service to customers in line with the department’s policies, procedures and approach. Making full use of IT & other technologies for appropriate tasks, including the use of word processing, spreadsheets, email etc. Participating in cross-service initiatives & projects in relation to their specialist area (i.e. organisational training, reflective case management, WOW projects, peer support groups, etc.). Carrying out assessment to identify and prioritise needs. Using SMART goal planning to provide needs‑led holistic support. Ensuring customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to take part in the running of the service through consultation and participation. Setting up and maintaining customer files and ensuring accurate and up‑to‑date records are kept of support provided to customers in accordance with HCS policies including on the MPs IT system. Supporting customers to develop the necessary skills to live independently, and to access training, education and work. Qualifications and Experience Relevant qualification to be eligible for registration with a professional body, i.e. HCPC, UKCP, BACP, etc. Knowledge of specialist assessment tools, methods and case formulation. Knowledge of evidence‑based specialist interventions appropriate for mental health and community settings. Experience of undertaking customer assessments, support planning and key‑working with a clear outcome focus. Knowledge about recovery model, peer support and co‑production procedures. Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes. Experience running therapeutic groups. Ability to react to crisis situations in a calm, effective way. Basic level of IT skills and literacy. Strong time‑management skills and ability to prioritise workload. Ability to communicate effectively in writing including the preparation of letters, reports & file notes. Ability to contribute to effective team working. Understanding of safeguarding procedures for children and adults. Person Specification – Essential A relevant professional qualification in the area of expertise (e.g. Drug and alcohol, counselling, psychology, OT, nursing or social work). Level 3 Diploma, or willingness to work towards it (CQC Registered services). Knowledge and understanding of up‑to‑date legislation, government frameworks relevant to the customer group. Understanding of safeguarding children and adults. Knowledge of specialist assessment tools, methods and case formulation. Knowledge of evidence‑based specialist interventions appropriate for community settings. Knowledge about recovery model, peer support and co‑production procedures. Demonstrable experience of working with vulnerable adults. Experience of undertaking customer assessments, support planning and key‑working with a clear outcome focus. Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes. Experience of promoting Equality & Diversity. Experience running therapeutic groups. Ability to represent OHG to other agencies and companies where necessary. Strong time‑management skills and ability to prioritise workload. Ability to communicate effectively in writing including the preparation of reports & file notes. Ability to contribute to effective team working. IT skills including use of Microsoft packages such as Word. Ability to provide regular monitoring information as required. Ability to react to crisis situations in a calm, effective way. Person Specification – Desirable Experience supervision medication. Experience designing and providing training. Benefits Competitive pay & generous pension. 28 days holidays plus bank holidays. Flexible working options available. Investment in your learning, personal development and technology. A wide range of benefits. Diversity and Inclusion Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. About Us Riverside is one of the UK’s leading not‑for‑profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. #J-18808-Ljbffr