Senior Service Designer

The role

As part of a growing and evolving team, our Senior Service Design & Transition Managers are an essential part of the National Highways Digital Services Department.

Working closely with key stakeholders across the organisation, you will need to understand the service requirements of these areas, whilst being able to articulate relevant impacts to our Service Operational teams and delivery partners. You will also berequired to work with the Customer and Service Delivery teams to produce a service support model designed to deliver desired business outcomes and will also be responsible for supporting the tailoring of service offerings and ensuring solutions are fit forpurpose and use.

Key Accountabilities
- Design thinking, influencing the provision of repeatable Service Design Packages to fit business and service requirements, and ensure alignment to the National Highways IT strategies
- Integrate and deliver Service Design & Transition activities and outcomes across diverse delivery frameworks, such as Waterfall, Agile & DevOps
- Work with customers, Project Managers and delivery teams to agree the scope of new Service Design tasks - offering support and guidance throughout the process
- Lead Operational Readiness reviews for each new Service Design
- Provide clear, relevant communications to business stakeholders and suppliers whilst leading, motivating, and coaching team members in line with company policies and ensure all operational activities are performed according to correct procedures
- Contribute to building a digital culture in National Highways
- Specialise in designing interactions and interfaces for digital services.

Essential Skills
- Able to work confidently individually, or as part of a team
- Able to understand and practice Service Architecture methodology: UX & CX design; User Interviews; Personas; User journeys; Empathy Map; Service Blueprint; Storyboards; Storytelling
- Excellent communication skills, both verbal and written
- Ability to influence senior stakeholders and peers
- Ability to develop and manage key stakeholder relationships across diverse business & technology groups.

Desirable Skills
- Service design training/qualification e.g., ITIL V3/V4 practitioner or specialist in Service Design and Service Transition modules or equivalent
- Minimum 3 - 5 years previous experience of Service Design.

A bit about us

The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data andtechnology services from frontline to back office, in a modern and efficient way.? Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligentvehicle and transport systems as they develop, to improve journey safety and reliability. ?

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.

So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation

**About Us** Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation.

Our benefits package
- Our total reward package includes basic salary, the potential for a performance related bonus
- Contributory pension scheme with employer contribution of up to 10%
- Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
- Flexible hours and blended working between base location/home
- Life assurance of 4 times annual salary
- Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
- A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
- Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are
- Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
- Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
- Community friendly - offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort.