Digital Services

Here at National Highways, we are building a great place to work. As the primary English motorway and all-purpose trunk road infrastructure operator we are a key government contributor to keeping the economy going. Would you like the opportunity to be partof that as we equip ourselves to lead toward net zero carbon, increasing climate challenges, a collaborative and diverse working environment, and dynamic global economic drivers?

Your new role
We are looking for a Senior Service Designer to sit within Architecture, Design and Technology Services that forms part of our capability to support the creation of sustainable whole services. We focus on delivering the right experiences for our colleaguesand customers across our business and operational services.

As a Senior Service Designer, you will be responsible for leading a range of design projects to provide and assure service designs which are not limited to just Digital Services, as well identifying, and building our own groups capabilities and service offeringsto set the direction for the design of services.

You will be prioritising the needs of the service users and their safety. You will be motivated by the desire to understand and promote the needs of our service users. Listening to them, engaging with them, communicating, and feeding back with them. Youwill be driven by a desire to help others and be their advocate through the project delivery lifecycle as well as being an advocate for good design practices.

Our hybrid working environment is open to consider opportunities from returners and/or those looking for part time or job share.

What you’ll be leading on

Lead on the production of whole service design products for the benefit of one or more business areas, ensuring designs are safe, sustainable, and aligned with out digital, data and technology strategy.
Responsible for user research and assuring design artefacts produced by other group members and third-party suppliers. Acting as design assurance for projects, especially during the transition phase.
Manage engagement with colleagues and other stakeholders to undertake the development of user centric end to end processes, operational regimes, and organisational design. Enabling new ways of working that are aligned with industry best practise and commercialoff the shelf tool sets best able to support service delivery.
Take responsibility for the identification of opportunities to set new/update current strategic direction artefacts to ensure services are delivered successfully.
Own the development and road mapping of a variety of group design services and/or capability areas, setting their direction and supporting your peers in their adoption. You will take the initiative to market our services across our organisation.
Develop our understanding, definition, and measurement of colleague experience, supporting the adoption of experience management to provide better, people focussed services.
To be successful

Must be suitably experienced in the design of services, using design patterns and toolkits and leading others in their use.
Must have skills in supporting both agile and waterfall project teams.
Strong communication, leadership and influencing skills, partnering with and influencing senior colleagues and customers. You know how to manage stakeholder expectations. You can be flexible, and you are capable of proactive and reactive communication.
Proficient in process design and redesign.
User focus - You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to be used and guide others intheir use.

Our benefits package

Our total reward package includes basic salary, the potential for a performance related bonus
Contributory pension scheme with employer contribution of up to 10%
Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
Flexible hours and blended working between base location/home
Life assurance of 4 times annual salary
Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
And we are:
Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
Community friendly - offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort

Right to work check
3 year employment history references
DBS criminal record check
Social media and adverse journalism check
Driving licence check (if applicable)
Fit to work questionnaire (for all), followed by a medical check (if applicable)
And finally
And finally we reserve the right to close before the advertisement expires