Customer Service Advisor

3 days ago

Haydock, United Kingdom MPAAS Full time

Here at MPAAS we support both Domestic and Commercial UK energy suppliers to deliver an End-to-End smart meter solution. We have teams both in office and out in the field providing engineer and customer service support via our industry expertise.

Due to further expansion, we are now looking to add a Customer Service Advisor to our back office team.

The principle purpose of this role is to ensure the full capacity and potential of our field based engineers is achieved in terms of planned and unplanned activity. The role will oversee all field activity and proactively monitor its progress, effectively maintain and update static data, appointment availability and ensure that non availability for all engineers is minimised.

Some other tasks will include:

- Inbound/outbound calls
- Receiving inbound calls from customers of energy suppliers
- Booking in smart meter appointments for customers
- Utilisation reporting on our field teams
- Quality checking
- Supporting our offshore teams
- Resource planning

**Experience & Skills Required**:

- Telephone based Customer Service experience
- Use of Microsoft Office (Outlook & Excel) preferred
- Working both independently & as part of a team
- Industry or similar Customer Service Advisor experience would be helpful but not essential as training will be provided.

**Salary & Benefits**
- £21,000 - £23,000
- Relaxed working environment, no need to be in office attire.
- 23 Days holiday + 8 days bank holiday (extra day for each year of service)
- Free on-site parking
- Flexible working arrangements
- Monday - Friday 37.5 hours
- Private healthcare through Vitality
- Holiday buy & sell scheme
- Annual bonus based on company performance

This role will give you excellent progression opportunities, with the potential to move beyond Customer Service based role into a more senior or managerial roles as we continue to expand.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Flexitime
- Free parking
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Flexitime

Work Location: One location

Flextime

  • Customer Service Advisor

    5 days ago

    Haydock, United Kingdom MPAAS Full time

    Here at MPAAS we support both Domestic and Commercial UK energy suppliers to deliver an End-to-End smart meter solution. We have teams both in office and out in the field providing engineer and customer service support via our industry expertise. Due to further expansion, we are now looking to add 6 Customer Service Advisors to our back office team. The...

  • Customer Service Advisor

    3 days ago

    Haydock, United Kingdom MPAAS Full time

    Here at MPAAS we support both Domestic and Commercial UK energy suppliers to deliver an End-to-End smart meter solution. We have teams both in office and out in the field providing engineer and customer service support via our industry expertise. Due to further expansion, we are now looking to add a Customer Service Advisors to our back office team. The...

  • Customer Service Advisor

    4 weeks ago

    Haydock, Merseyside, United Kingdom Handepay Full time

    Customer Support Advisor £Your role will be to provide customer service to existing customers. Take ownership of queries from existing customers about their card payment facilities • Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required • Provide technical support...

  • Customer Support Advisor

    4 weeks ago

    Haydock, United Kingdom Handepay Full time

    Customer Support Advisor£24,055Location: Haydock, Merseyside Your role will be to provide customer service to existing customers. Key responsibilities:• Take ownership of queries from existing customers about their card payment facilities• Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business...

  • Customer Support Advisor

    4 weeks ago

    Haydock, United Kingdom Handepay Full time

    Customer Support Advisor £24,055 Location: Haydock, Merseyside Your role will be to provide customer service to existing customers. Key responsibilities: • Take ownership of queries from existing customers about their card payment facilities • Act as a single point of ownership for all other customer service queries, liaising with other suppliers /...

  • Customer Support Advisor

    2 weeks ago

    Haydock, United Kingdom Handepay Full time

    Customer Support Advisor£24,055Location: Haydock, MerseysideYour role will be to provide customer service to existing customers.Key responsibilities:• Take ownership of queries from existing customers about their card payment facilities• Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business...

  • Customer Service Advisor

    4 hours ago

    Haydock, United Kingdom Fulmar Services Full time

    In this role, you will be one of the first points of contact for our clients customers, so you will need to provide excellent customer service at all times. - Please be aware, this role is required to be based at our head office full time._ **Your overarching key responsibilities** - We want to make a fundamental difference to our clients customers, and we...

  • Customer Support Advisor

    5 days ago

    Haydock, United Kingdom Handepay Merchant Services Full time

    £19,500 following a probationary period Haydock, St. Helens Remote Working 2 days a week following the Probationary Period. Your role will be to provide customer service to existing customers. **Role Summary**: - Take ownership of queries from existing customers about their card payment facilities - Act as a single point of ownership for all other customer...

  • Customer Service Call Centre

    3 days ago

    Haydock, United Kingdom StartMonday.co.uk Full time

    **Call Centre Customer Service Advisor (31hrs)** **Tuesday to Friday - 8:00am to 2:00pm / Saturday - 8:00am - 3:00pm** **Office Based Ashton in Makerfield (Nr Haydock)** - **Do you have Receptionist, Customer Service, Call Centre experience?**: - **Are you customer focused, have basic computer skills & a great phone manner?** A worldwide Manufacturer of...

  • Retentions Advisor

    2 weeks ago

    Haydock, United Kingdom Handepay Full time

    **£22,660 basic salary plus uncapped commission. OTE £28K+** **Haydock, Merseyside** **Monday-Friday, between the hours of 8am-5.15pm** **Flexible Working - open to remote working up to 2 days a week** **What is the role?** Due to our continued growth, we are recruiting for a Retention Advisor to help support our customer retentions & engagement...