Customer Support Advisor

2 days ago

Haydock, United Kingdom Handepay Merchant Services Full time

£19,500 following a probationary period
Haydock, St. Helens
Remote Working 2 days a week following the Probationary Period.
Your role will be to provide customer service to existing customers.
**Role Summary**:

- Take ownership of queries from existing customers about their card payment facilities
- Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required
- Provide technical support for E-commerce and Virtual Terminal customers
- Maintain accurate system records
- Follow the procedures provided to you by your Manager and Senior Member of the Team
- Develop an understanding of the card market and industry standards
**The person**:

- Team player with a clear focus on providing excellent customer service
- Tolerant and empathic communicator with a confident telephone manner
- Takes ownership of queries, problems and projects and manages to resolution
- Able to manage own workload and work unsupervised if necessary
- Attention to detail
**About Handepay**:
Handepay, part of the PayPoint Group, are a leading player in the payments industry because we have a remarkable price proposition that as yet, is unrivalled and when you combine this with our core values of transparency, honesty and integrity, it is clearto see why our Trust Pilot reviews are the best in the industry.
Our employees speak highly of us because we believe that every customer and every employee counts. We treat you as an individual and make sure you are fully supported to achieve your goals.
**Job type**:
Permanent, Monday to Friday. Our contracted working hours are 36.25 per week Monday to Friday with flexibility around start and finish times from 8.00am until 6.00pm.
We are proud of our Investors in People accreditation and are focused on ensuring our team enjoys a good work-life balance, offering a range of benefits.

**Benefits**:

- 22 days annual leave + bank holidays
- Flexible working
- Monthly pay
- Company Shares Incentive plan
- Discounts through our employee benefits platform
- Employee assistance programme
- Cycle-to-work scheme
- Modern offices are conveniently located on the A580, close to M6 with free on-site parking
- Opportunity to progress through the business
- Regular employee social events, lunches and fun activities
- Relaxed dress code
- Free refreshments provided
You may have experience of the following: Customer Service Advisor, Customer Service Representative, Customer Service Executive, Customer Service Officer, Call Centre, Contact Centre, Call Centre Operative, Contact Centre Operative, etc.
Ref: 135 853

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