Customer Support Advisor

1 week ago

Haydock, United Kingdom Handepay Full time

£19,500 following a probationary period

Haydock, St. Helens

Remote Working 2 days a week following the Probationary Period.

Your role will be to provide customer service to existing customers.

**Role Summary**:
Take ownership of queries from existing customers about their card payment facilities
Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required
Provide technical support for E-commerce and Virtual Terminal customers
Maintain accurate system records
Follow the procedures provided to you by your Manager and Senior Member of the Team
Develop an understanding of the card market and industry standards

**The person**:
Team player with a clear focus on providing excellent customer service
Tolerant and empathic communicator with a confident telephone manner
Takes ownership of queries, problems and projects and manages to resolution
Able to manage own workload and work unsupervised if necessary
Attention to detail

**About Handepay**:
Handepay, part of the PayPoint Group, are a leading player in the payments industry because we have a remarkable price proposition that as yet, is unrivalled and when you combine this with our core values of transparency, honesty and integrity, it is clear to see why our Trust Pilot reviews are the best in the industry.

Our employees speak highly of us because we believe that every customer and every employee counts. We treat you as an individual and make sure you are fully supported to achieve your goals.

**Job type**:
Permanent, Monday to Friday. Our contracted working hours are 36.25 per week Monday to Friday with flexibility around start and finish times from 8.00am until 6.00pm.

We are proud of our Investors in People accreditation and are focused on ensuring our team enjoys a good work-life balance, offering a range of benefits.

**Benefits**:
22 days annual leave + bank holidays
Flexible working
Monthly pay
Company Shares Incentive plan
Discounts through our employee benefits platform
Employee assistance programme
Cycle-to-work scheme
Modern offices are conveniently located on the A580, close to M6 with free on-site parking
Opportunity to progress through the business
Regular employee social events, lunches and fun activities
Relaxed dress code
Free refreshments provided

You may have experience of the following: Customer Service Advisor, Customer Service Representative, Customer Service Executive, Customer Service Officer, Call Centre, Contact Centre, Call Centre Operative, Contact Centre Operative, etc.

Ref: 135 853

  • Customer Support Advisor

    1 week ago

    Haydock, United Kingdom Handepay Full time

    Customer Support Advisor Location: Haydock, Merseyside Base pay range: $24,055.00/yr - $24,055.00/yr Your role will be to provide customer service to existing customers. Key responsibilities: Take ownership of queries from existing customers about their card payment facilities Act as a single point of ownership for all other customer service queries,...

  • Customer Support Advisor

    3 weeks ago

    Haydock, United Kingdom Handepay Full time

    Customer Support Advisor £24,055 Location: Haydock, Merseyside Your role will be to provide customer service to existing customers. Key responsibilities: • Take ownership of queries from existing customers about their card payment facilities • Act as a single point of ownership for all other customer service queries, liaising with other suppliers /...

  • Customer Support Advisor

    3 weeks ago

    Haydock, United Kingdom Handepay Full time

    Customer Support Advisor£24,055Location: Haydock, Merseyside Your role will be to provide customer service to existing customers. Key responsibilities:• Take ownership of queries from existing customers about their card payment facilities• Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business...

  • Customer Support Advisor

    4 days ago

    Haydock, United Kingdom Handepay Full time

    Customer Support Advisor£24,055Location: Haydock, MerseysideYour role will be to provide customer service to existing customers.Key responsibilities:• Take ownership of queries from existing customers about their card payment facilities• Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business...

  • Customer Support Advisor

    1 week ago

    Haydock, St. Helens, United Kingdom Handepay Full time £24,055 - £42,000 per year

    Customer Support Advisor£24,055Location: Haydock, MerseysideYour role will be to provide customer service to existing customers.Key responsibilities:• Take ownership of queries from existing customers about their card payment facilities• Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business...

  • Customer Service Advisor

    2 weeks ago

    Haydock, United Kingdom Affinity Search Full time

    **Customer Service Advisor** **Haydock** **£20,000 - £25,000** **Monday - Friday** Our client is a successful and growing Financial Services company, committed to providing exceptional service to their valued investors and financial advisers. They are currently seeking a dedicated and enthusiastic individual to join our team as a Customer...

  • Customer Support Advisor

    3 weeks ago

    Haydock, Merseyside, United Kingdom Handepay Full time

    Customer Support Advisor £24,055 Location: Haydock, Merseyside Your role will be to provide customer service to existing customers. Key responsibilities: • Take ownership of queries from existing customers about their card payment facilities • Act as a single point of ownership for all other customer service queries, liaising with other suppliers /...

  • Customer Service Advisor

    2 weeks ago

    Haydock, United Kingdom MPAAS Full time

    Here at MPAAS we support both Domestic and Commercial UK energy suppliers to deliver an End-to-End smart meter solution. We have teams both in office and out in the field providing engineer and customer service support via our industry expertise. Due to further expansion, we are now looking to add 6 Customer Service Advisors to our back office team. The...

  • Customer Service Advisor

    3 weeks ago

    Haydock, Merseyside, United Kingdom Handepay Full time

    Customer Support Advisor £Your role will be to provide customer service to existing customers. Take ownership of queries from existing customers about their card payment facilities • Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required • Provide technical support...

  • Retentions Advisor

    6 days ago

    Haydock, United Kingdom Handepay Full time

    **£22,660 basic salary plus uncapped commission. OTE £28K+** **Haydock, Merseyside** **Monday-Friday, between the hours of 8am-5.15pm** **Flexible Working - open to remote working up to 2 days a week** **What is the role?** Due to our continued growth, we are recruiting for a Retention Advisor to help support our customer retentions & engagement...