Customer Service Advisor

In this role, you will be one of the first points of contact for our clients customers, so you will need to provide excellent customer service at all times.
- Please be aware, this role is required to be based at our head office full time._

**Your overarching key responsibilities**
- We want to make a fundamental difference to our clients customers, and we really mean a difference - we want you to treat our customers exactly how you would want to be treated.
- You will take full responsibility of the full lifecycle of a customer query, you will receive training on all possible queries that could arise, meaning you have the ability to deal with any problem that a customer may have.
- You will have the freedom to help customers in the exact way you would like to be helped, trying to figure out the best possible outcome at all times.
- As the first point of contact to the customers you’ll treat them with kindness, positivity and openness.
- We are looking for people who can be adaptable and who can support teammates or your manager with specific queries or activities helping the team deliver amazing service.

**What we are ideally looking for in you**
- Computer Literate - Ideally you will have worked in a role dealing with telephony system and will be comfortable using Microsoft Packages such as Outlook and Excel.
- Attention to detail - You will understand that giving the right advice and detail to customers is paramount.
- Flexible - We want people who can adapt to an ever changing environment, you will also be required to work shifts Monday - Friday across 8am-8pm on a rota basis.

**What is in it for you?**
- **Basic Salary**:£24,570
- **Annual Bonus**:Up to 10% - Company performance based (Not a guarantee)
- **Working Hours**:37.5 Hours Per Week, Monday - Friday. We will require you to work across shifts covering 8am-6pm. This will be done on a 3 week rota - Week 1 - 8am-4pm, Week 2 - 9am-5pm, Week 3 - 10am-6pm.
- **Annual Leave**:23 days + bank holidays - This will increase 1 day per year you have worked at MPAAS, to a maximum of 25.
- **Holiday Buy & Sell Scheme**:You will have the opportunity to either buy up to 5 more days annual leave (Buy 4, get the 5th for free), or sell up to 3 days annual leave.
- **Private Medical Healthcare**: You will have the opportunity to opt-in to a Private Medical Healthcare Scheme through Vitality.
- **Life Assurance**: 2x your annual salary paid to a beneficiary of your choice if the worst were to happen.
- **Pension**: 5% employee, 3% employer.
- **Working Environment**: You will work in a relaxed, modern working environment with free parking on site.

**Who are Fulmar Services?**

Fulmar Services are a leading customer resolution business working with major UK energy providers. Our goal is to provide respectful, supportive, and tailored in-person engagements with customers to help them find the best solutions for their situation. Our team is built on empathy, respect, and integrity - and we’d love for you to be a part of it.

We are dedicated to treating every individual with empathy, respect, and fairness, recognising that financial difficulties can impact anyone’s life. Our goal is to create an environment where our customers feel heard, understood, and supported throughout their debt resolution journey.

**Thinking about applying?**

We are an equal opportunities employer and believe in treating people with equal respect
- the business wouldn’t succeed without you. That being said, if you need us to make any kind of adjustment to accommodate your needs, then let us know.

Pay: £24,570.00 per year

**Benefits**:

- Company car
- Company pension
- Life insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Application question(s):

- Please be aware, this role does require you to be office based full time. Is this something you can commit to?

Work Location: In person