Hotel Receptionist

4 days ago


NewcastleunderLyme, United Kingdom Borough Arms Hotel Full time

**Job description**

You will be required to work any 2 to 3 days out of 7 early and late shifts. Must be flexible to cover weekends on rota (early shift is 7.45am until 3:00pm and late shift is 2:45pm until 10:00pm). Half an hour unpaid break allowed and free meal provided on duty.

Approx. 14-20 hours per week Some flexibility in completing more hours when covering holidays/sickness is required.

*Ensuring all guests are welcomed upon arrival, taking charge of check-in and check-out procedures and creating a welcoming, relaxing first and lasting impression.

*Dealing with any guest queries or complaints during their stay, seeking advice or assistance from the Duty Manager where required.

*Responding to reservation queries smoothly and efficiently, building a rapport with guests from the first point of contact.

*Building a strong rapport with guests quickly and using sales skills to push revenue.

*Responsibility for the Front Office float and recording all necessary transactions, meeting compliance and legal expectations.

*Preparing all bills and accounts for departing guests and continuing to maintain an excellent customer service experience for each guest.

**Experience required:

- **

*Previous hotel experience in a similar role preferred.

*Working knowledge of computerised booking system and third party booking agents preferred.

**Other skills required are:

- **

*Enthusiastic and self-motivated.

*Excellent communication skills.

*Friendly and welcoming.

*Eager to learn.

*Organised and well presented.

*Good team worker.

*Ability to work independently and manage own priorities.

*Flexible to cover extra shifts as and when required.

*Basic DBS check will be required at applicant's own cost.

**Job Types**: Part-time, Permanent

Pay: £12.21 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person


  • Hotel Receptionist

    2 weeks ago


    Newcastle upon Tyne, United Kingdom Beamish Park Hotel Full time

    Are you a capable hotel receptionist looking for a new challenge? We are looking for a experienced hotel receptionist to join and lead the team in a full time permanent position. You will assist guests in a professional manner, strive to ensure guest satisfaction, always maintaining a polite but friendly welcome to the hotel. This position is shift work and...

  • Hotel Receptionist

    2 weeks ago


    Newcastle, United Kingdom The Avoca Hotel Full time

    **Job Overview** **Responsibilities** - Greet and welcome guests upon arrival with a warm and friendly attitude. - Manage check-in and check-out processes efficiently while ensuring accuracy in guest information. - Handle guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities. - Maintain a tidy...

  • Hotel Receptionist

    6 days ago


    Newcastle upon Tyne, United Kingdom The Vermont Hotel Full time

    Reception is often the first point of contact for hotel guests. Taking responsibility for that initial welcome, the all-important first impressions and taking the opportunity to really get to know the guests and anticipate their needs. You must be self-motivated and a person who believes in delivering the best possible standards in guest service,...

  • Hotel Receptionist

    5 days ago


    Newcastle ST, United Kingdom Slater's Country Inn Full time

    Job OverviewWe are seeking a friendly and professional Hotel Receptionist to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming environment and providing exceptional guest services. This role requires excellent communication skills, a strong understanding of hospitality management, and the...

  • Hotel Receptionist

    7 hours ago


    Newcastle upon Tyne, United Kingdom Melia Hotels International Full time

    **Job Title**:Hotel Receptionist **Hotel**: Innside by Melia Newcastle (NE1) **Job Type**: Full Time / Permanent **Salary**: £20,254 per annum + variable commissions on upsells Explore Newcastle’s most exciting new 4* lifestyle hotel, perfect for business and leisure. Indulge in art, music and culture with Innside by Melia Newcastle’s spectacular views...

  • Hotel Receptionist

    2 weeks ago


    Newcastle upon Tyne, United Kingdom Melia Hotels International Full time

    **“Whatever story you choose, you are the star”** **Job title**:Receptionist **Hotel**:Innside by Melia Newcastle (NE1) **Job type**: Full time / permanent, working 40 hours 5 days over 7 inclusive of weekends **Salary**: £20,254 per annum + variable commissions on upsells **Job Summary**: At INNSiDE, the receptionist is the first person to warmly...

  • Receptionist

    1 week ago


    Newcastle upon Tyne, United Kingdom Maldron Hotel Newcastle Full time

    **Receptionist - Maldron Hotel Newcastle** **We have a fantastic new vacancy for Receptionist in the excellent Maldron Hotel Newcastle** Located on Newgate Street, Maldron Newcastle is in the heart of the city, providing a central location for guests who are looking for stylish and comfortable accommodation with Newcastle City at their doorstep. The hotel...

  • Hotel Receptionist

    2 weeks ago


    Newcastle upon Tyne, United Kingdom Melia Hotels International Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Receptionist

    1 week ago


    Newcastle upon Tyne, United Kingdom Maldron Hotel Newcastle Full time

    **Receptionist - Maldron Newcastle** **We have a fantastic new vacancy for Receptionist in the excellent Maldron Hotel Newcastle.** Located on Newgate Street, Maldron Newcastle is in the heart of the city, providing a central location for guests who are looking for stylish and comfortable accommodation with Newcastle City at their doorstep. The hotel has...

  • Hotel Receptionist

    2 weeks ago


    Newcastle upon Tyne, United Kingdom Gainford Group Full time

    Reception is often the first point of contact for hotel guests. Taking responsibility for that initial welcome, the all-important first impressions and taking the opportunity to really get to know the guests and anticipate their needs. You must be self-motivated and a person who believes in delivering the best possible standards in guest service,...