Hotel Receptionist
2 weeks ago
**“Whatever story you choose, you are the star”** **Job title**:Receptionist **Hotel**:Innside by Melia Newcastle (NE1) **Job type**: Full time / permanent, working 40 hours 5 days over 7 inclusive of weekends **Salary**: £20,254 per annum + variable commissions on upsells **Job Summary**: At INNSiDE, the receptionist is the first person to warmly welcome our guests, and therefore one of our most important assets. INNSiDERs are our local experts, who freely interact with guests to offer their insights and expertise on the best of the local neighbourhood. The receptionist provides an efficient and courteous service to guests, ensuring excellent customer care and intuition, anticipating our guests needs tailored to their stay. They are able to use their initiative and work within department guidelines to resolve complaints, as they have a genuine desire for every guest to leave satisfied. This role requires natural warmth and professionalism to ensure a seamless experience and with a desire to create a relaxed environment for our guests. **What are we looking for?** - Experience in a similar role, ideally in a similar size hospitality environment - Excellent and effective communicator - Problem solving and complaint handling skills - Flexibility and adaptability **Join our Company Your Benefits include**: - A competitive salary and incentives - Excellent discounts through our global My Melia Reward programme for you, your family and friends - Life Assurance - A health cash plan to claim money back and access lots of ways to support your physical and mental wellbeing - Perkbox, with access to 1000s of deals and discounts - Complimentary gym access to support your physical wellbeing (some restrictions at peak times) - Lots of opportunities to develop and progress as part of our global family Melia Hotels International - Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth - An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social" is one of our values - Complimentary meals on duty **What will it be like to work for Meliá Hotels International?** **Meliá Hotels International** is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. At **Meliá Hotels International** you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. If you want to know more about **what it's like to work with Meliá**, follow us on: **INSTAGRAM - TWITTER - LINKEDIN - FACEBOOK** **Job Types**: Full-time, Permanent **Salary**: £20,254.00 per year Additional pay: - Commission pay **Benefits**: - Company events - Company pension - Discounted or free food - Employee discount - Gym membership - Referral programme - Sick pay - Store discounts Schedule: - 8 hour shift
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