Customer Relations Administrator

3 days ago


Eastleigh, United Kingdom Abri Full time

We’re delighted to announce we’re looking for a Customer Relations Administrator to join our Customer Relations Team.

This position is for a 12 month, Fixed term contract and is part time at 29.6 hours per week. We can be flexible on which days you work but Friday's will be essential.

Abri’s Customer Relations Team is dedicated to resolving customer complaints effectively and in a timely manner.

If you’re committed to going the extra mile and providing an excellent customer journey, and want to join a team who do the same, then we want to hear from you.

Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
- We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
- We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.



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