Operations and Programmes Officer

_**LSPR is looking to hire an organised Oprations and Programmes Officer to be in charge of course bookings and coordinating the professional development programmess. A self-motivated, organised person, with excellent verbal and written communications skills are the essential skills we are looking for. T**_**he role is varied and interesting and you are required to have the communication skills to quickly build a rapport with our clients and deliver the overall administration and planning of the professional development courses.**

**Who we are**

The London School of Public Relations (LSPR) is a PR training consultancy, established in 1992. We are a leading provider of PR, reputation management, crisis communications, media relations, publishing, training and consultancy services. LSPR is the sister company to the London School of Publishing (LSP) established in 1983. We have an excellent reputation within the industry for providing industry-focused, accredited, practical courses, workshops, coaching and consultancy.

Our work environment includes:

- Growth opportunities
- Some hybrid work
- Elegant and comfortable office setting in a prestigious location
- Continuous development and on-the-job training

**An interesting place to work**:
We are proud of our achievements in providing excellence to our clients and a nurturing and friendly working environment. The role is multi-faceted and there is room for growth and development. There are opportunities to engage with interesting people from many backgrounds. Our expert trainers come from a wide range of backgrounds, ranging from PR, media, journalism, and business leaders. Our clients are UK based and multi-national, from a range of industries.

**Job description**

**The position of Operations and Programmes Officer**:
We are looking for a self-motivated person to join us and manage the smooth running of our CPD accredited training programmes, client relationship development, and the planning and organising of the training events.

Experience in working within training and learning, as well as an interest in the PR industry, would be useful.

**The role**:

- Managing and administrating the industry-focused CPD accredited programmes, workshops and events
- Planning the events: setting the schedules, managing the calendars, arranging the bookings for scheduled and tailored programmes and booking the expert trainers
- Managing the running of the events both in-person and online
- Handling the client's enquiries, bookings and providing an excellent customer experience and managing their professional development
- Following up with client enquiries and sales leads
- Invoicing and coordinating payments with payables
- Issuing certificates
- Assisting in preparing proposals for potential clients (working with the Director of Training)
- Managing the databases, scheduling new dates, and managing the CRM systems
- Coordinating and overseeing the running of the in-person and online courses
- Managing the websites and ensuring events are communicated clearly
- Communications by helping in the creating content for monthly newsletters and blogs
- Coordinating the promotions of events with the marketing team

**Skills we are looking for**:

- Experience in running and managing training events
- Technical, IT and digital know-how
- Experience in bookings and handling enquiries
- Administrative experience - using Office suite
- CRM and database experience
- Marketing and social media experience

**Personal attributes**:

- Dynamic, friendly, and approachable
- Focused, and results-driven
- Excellent interpersonal skills (this role is suitable for someone who enjoys meeting people, is friendly in communicating. engaging with our clients and expert speakers and creates a positive impression)
- Self-motivated, and a problem-solver
- Organised, precise, with an excellent eye for detail
- Collaborative, supportive and customer-focused individual
- Srong verbal and written communication skills
- Comfortable dealing with different types of clients from the corporate world
- Able to manage a professional training setting
- A quick learner and able to multi-task
- Creative and a problem-solver
- Mature and reliable
- Committed, organised and dedicated - this role is perfect for you if you are looking for a long-term position that you can make your own
- Self-driven
- Attention to detail and well organise
- Adaptable
- Resilient and able to be autonomous
- Fast learner and gets things done

**Lovely offices and some hybrid working**:
Our offices are on Kensington Church Street and a few minutes walk from Notting Hill Gate tube station. We work some days from home and others in the office. You will be required to be in the office and the training centre or at the cient's offices when we have onsite workshops and consultancies for our clients.

**To apply**:
**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: From £26,000.00 per year

**Benefits*