Administration Assistant

**The closing date is 22nd Jan 2025**

**Job summary**:
We are seeking to recruit Band 2 Administration Assistant who has a passion for high quality customer care to work within the Neurology Department. This is a full time role working days to be discussed at time of interview.

If you think that you are the right person for the job, we would love to hear from you.

**Main duties, tasks & skills required**:

- Communicate with patients, colleagues, internal and external
- Deal with day to day correspondence,
- Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary
- Prioritise own work efficiently and effectively, highlighting any issues to the Band 4
- Type all forms of clinical correspondence as dictated by medical staff, by use of audio or copy typing.

**About us**:
At **Somerset NHS Foundation Trust**, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

- ** Flexible working options** to help you balance work and life
- ** NHS pension scheme** for long-term financial security
- ** Generous annual leave allowance** to recharge and relax
- A strong focus on **career development** to help you grow and achieve your potential

Additionally, you'll gain access to our **Blue Light Card**, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

**Why Somerset?** Somerset offers the perfect blend of **idyllic countryside, outstanding areas of natural beauty**, and **breathtaking coastlines**, with vibrant cities like **Bristol**, **Bath**, and **Exeter**just a short drive away - and only two hours to **London**.

The region is home to excellent **educational facilities**, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

**Somerset truly has it all** - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

**Job description**:

- Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by

various methods, i.e. telephone, written, face to face.
- Receive telephone calls and enquiries for the department, taking appropriate action, or, where necessary, re-direct or accept a

message on behalf of members of the specialty team.
- Type all forms of clinical correspondence.
- Working within set work patterns of specialty, prioritise own work efficiently and effectively to ensure all administrative duties are met,

highlighting any issues to a senior secretary.
- Receive correspondence related to patients. Prioritise documents as per specialty instruction and bring to attention of relevant

secretaries.
- Ensure the timely arrival of patient information to the appropriate destination to facilitate prompt patient care.

**Person specification**:
**Qualifications**:
**Essential**:

- Good standard of general education

**Desirable**:

- Audio typing
- IT Qualification

**Experience**:
**Essential**:

- Confident working knowledge of Microsoft Word and Excel
- Minimum 1 year administrative experience in a workplace setting within the past 3 years

**Desirable**:

- Experience of working in a healthcare setting/previous experience of NHS administrative processes

**Disclosure and Barring Service Check**:
Lauren Oaten

**Pay scheme**:
Agenda for Change

**Band**:
Band 2

**Salary**:

£23615.00 to £23615.00 Yearly**Contract**:
Permanent

**Working pattern**:
Full-Time

**Reference number**:
184-OL-OR-1569

**Job locations**:
Musgrove Park Hospital
Musgrove Road
Taunton
Somerset
TA1 5DA