Receptionist/office Coordinator

We are looking to recruit an enthusiastic and organised person to join our busy team in Southampton to act as our Receptionist and welcome people into our offices as well as provide office support to the team.

The role will sit in the lobby of the office and be the first point of contact for people entering the space, you will welcome people in, manage appointments, coordinate with the team and support them when needed.

We're looking for someone who doesn't mind working on their own and who can manage a busy workload and remain professional, you should enjoy working with a variety of people and be confident in finding solutions and supporting others.

This is our busiest hub and you will be customer facing all day, you will also be responsible for our petty cash management.

You will be part of a friendly and vibrant team, have role related supervision from a Senior Office Co-ordinator and report to the Business Manager in the office.

**Workplace duties will include**:

- Responding to first line enquiries from customers or colleagues, managing the arrival of customers on site and sign posting effectively to the relevant activity and colleagues;
- Being the Customer Service Champion for the office;
- Administration of petty cash and assist with associated payments;
- Facilities and site co-ordination duties.
- Meeting walk in customers in a timely manner and work closely with the branch team to ensure they are processed in line with agreed service level agreements (SLAs);
- Building and maintaining strong relationships our partner organisations, such as the local JCP, and local signposting organisations;
- Maintaining the office job vacancies board and work closely with the branch employment services team, to ensure the board is renewed and kept current over the course of the working week;
- Maintaining customer records in accordance with data protection requirements so that participant information is safeguarded, and the customer journey is accurately recorded;
- Maintaining IT files and building the participant record capturing key information to a required quality standard to ensure the participant journey is documented in accordance with our quality and contractual standards;
- Locating and extracting specified information from files, document and records as requested to support analytical or reporting requirements and to support quality and compliance within branch;
- Any other ad hoc duties in line with delivery program requirements
- There is the possibility to complete a Business Administration apprenticeship as part of this role.

**About you**

We ask that you can demonstrate:

- Experience of answering customer queries and providing customer service in a busy, public facing environment. This can be from paid work or from other experience.
- The ability to build rapport and work effectively in a sometimes challenging environment;
- The ability to use initiative to solve problems yourself, but to know when it’s necessary to ask someone.
- The ability to complete tasks unsupervised when you have been given the training to do so.
- The ability to write grammatically correct English.
- The ability to communicate clearly on the phone and in writing.
- GCSE English and Maths or equivalent.

**Overview and Role**
The Restart programme offers support to Universal Credit claimants who have been out of work for at least 12 months to find jobs in their local area. The scheme will provide up to 12 months of tailored support for each participant. Palladium will work with employers, local government, and other partners to deliver tailored support for individuals.

There may be the opportunity for the post holder to undertake a related apprenticeship as part of this role if eligible.

**Guiding Principles**
We are One Palladium: We are all accountable, we take responsibility for our actions, and celebrate the positive impact we create.

Our business grows when our people grow. We seek out opportunities to develop ourselves, each other, and Palladium.

Our strength lies in our differences: We harness our unique strengths by listening to and respecting each other.

Making mistakes is part of learning: We admit our mistakes early, help to make things right, and learn from the experience together.

We don’t exist without results: We’re driven by the outcomes we achieve and stay focused on what matters.

Palladium is a global impact organisation, with 3,000 employees in over 90 countries. We are experienced in implementing large, complex programmes supporting skills and employment and are currently delivering 30 programmes for the UK Government.

Palladium provide equal employment to all participants and employees without regard to race, colour, religion, gender, age, disability, sexual orientation, veteran or marital status. Palladium is an equal opportunity employer, committed to diversity and inclusion.

Should you require any reasonable adjustments or accommodations to be made due to a disability or any