Maintenance and Repair Administrator

4 days ago

London, United Kingdom Goodman Masson Full time

A housing association is looking for a Repairs and Maintenance Administrator to join their team. The role will initially be on a 3-month contract with hybrid working model.
YOUR ROLE
You will be responsible for the delivery of a customer focused reactive maintenance service. You have to ensure that work orders are input onto the Kypera system and updated as necessary. You will proactively engage with residents to provide support, adviceand interventions to ensure that properties are effectively maintained, all repairs are undertaken promptly and to high standards, contractors are monitored and supervised ensuring performance targets are achieved and high levels of customer satisfaction isattained.
MAIN DUTIES AND RESPONSIBILITIES
The Customer Service Centre
- To provide excellent repairs and maintenance services to customers in accordance with the Association's policies, procedures and service standard.
- Respond to all enquiries regarding repairs, giving general advice and assistance and ensuring an effective response to requests for repairs and maintenance services
- To raise accurate work orders to maximise first time fix and minimise the need for orders to be varied.
- Respond promptly to emergency and urgent maintenance queries to safeguard customers and property.
- Ensure all works orders are completed and recorded accurately within agreed targets.
- Liaise effectively with contractors and developers and work collaboratively with colleagues and teams to successfully manage and resolve repairs issues.
- Provide data on a regular basis to assist in monitoring contractors' performance and the customer experience.
- To seek comparative quotes when required in line with the Association's financial regulations.
- Regularly monitor all job costings and works, taking appropriate action to ensure that expenditure is within budget.
- Update property components as required.
- Provide administrative support for management of planned maintenance programme and cyclical works.
- To work flexibly with colleagues to ensure adequate departmental cover during core times.
- To liaise with other departments, public, statutory and voluntary agencies, as required, to ensure the delivery of the repairs and maintenance service.

SKILLS & QUALIFICATIONS
- Previous admin experience
- An Understanding of housing repairs and maintenance would be beneficial
- Highly organised
- Good customer service skills

BENEFITS & OTHER INFO
- 3-month contract
- £15 ph

  • Office Administrator

    2 weeks ago

    London, United Kingdom Property Maintenance Full time

    We are a Building & Maintenance company based in NW10 London. This is a permanent position following successful completion of a probationary period. - Planning Maintenance Operative’s diary coupled with the ability to multi task and prioritise their workload in a busy environment - Liaise with residents and clients in relation to their repair queries while...

  • Property Repairs

    2 days ago

    London, United Kingdom Core Maintenance Full time

    **Who are we** Core Maintenance are part of Core Media Services UK Ltd. We provide tailored responsive and planned maintenance services to a portfolio of homes nationwide. **The Position** We now have an exciting opportunity for a **multi skilled operative** to join our growing team. You will have a strong customer focused commitment, along with the...

  • Property Repairs

    4 days ago

    London, United Kingdom Core Maintenance Full time

    **Who are we** Core Maintenance are part of Core Media Services UK Ltd. We provide tailored responsive and planned maintenance services to a portfolio of homes nationwide. **The Position** We now have an exciting opportunity for a **multi skilled operative** to join our growing team. You will have a strong customer focused commitment, along with the...

  • Property Repairs

    2 weeks ago

    London, United Kingdom Core Maintenance Full time

    **Who are we** Core Maintenance are part of Core Media Services UK Ltd. We provide tailored responsive and planned maintenance services to a portfolio of homes nationwide. **The Position** We now have an exciting opportunity for a **multi skilled operative** to join our growing team. You will have a strong customer focused commitment, along with the...

  • Property Repairs and Maintenance Supervisor

    2 days ago

    London, United Kingdom Core Maintenance Full time

    **Company** Core Maintenance are part of Core Media Services UK Ltd. We are a family run business that was established in 2008. Essex based, we have gained a trusted reputation for providing a reliable and responsive quality service to our rapidly growing portfolio of affordable Housing providers. Our Maintenance division started off with a single...

  • Repairs Administrator

    1 week ago

    London, United Kingdom Daniel Owen- UK Full time

    **Repairs Administrator**Permanent, full time** **£22-26K per annum** **West London** We currently have a fantastic opportunity for a **2 x Repairs Administrators** **to join a large Property Maintenance Contractor based in West London. **THE ROLE** Supporting the Contract or function in administrative duties. Key Responsibilities: - Providing effective...

  • Property Maintenance Administrator

    1 week ago

    London, United Kingdom Xpress Maintenance and Locks Full time

    **About us** Xpress Maintenance and Locks is a small business in London. We are professional and agile. Our work environment includes: - Modern office setting **Responsibilities**: - Maintain accurate records of all works carried out in properties. - Manage engineers job apps. - Coordinate maintenance and repair services for properties. - Issue invoices...

  • Repairs Administrator

    1 week ago

    London, Greater London, United Kingdom Rydon Full time

    OverviewWe now have an exciting opportunity for a Repairs Administrator to join our Canning Town based social housing maintenance and repairs team on a full time permanent basis.Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and...

  • Repairs Administrator

    1 week ago

    London, United Kingdom MNM Property Services Full time

    **This is a wonderful opportunity to work for a well-established maintenance company working within social housing sector.** Our client is looking for an experienced Repairs Administrator to join our team in the E4 area. **Your new role** Joining our team as a Repairs Administrator, you will be carrying out varied administration duties including: - Using...

  • Repairs Administrator

    1 week ago

    London, Greater London, United Kingdom Rydon Full time £25,000 - £40,000 per year

    OverviewRydon Maintenance has a fantastic opportunity for a Repairs Administrator to join our highly regarded social housing repairs and maintenance team. The role is based at our office in Islington with the ability to work from home, typically 1 day a week.Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing...