Talent Acquisition Administrator

2 weeks ago


Leicester, United Kingdom Serco Plc Full time

**Training Administrator**
**HMP Fosse Way, Leicester - Hybrid Working**
**Full time, 37.5 hours per week, 9-Months Fixed Term Contract**
**£21,224 per annum**

**As part of this you’ll**:

- Provide excellent customer service on all administrative tasks for all HMP Fosse Way recruitment related queries
- Supporting the Fosse Way team in vetting administration tasks.
- Demonstrate a high level of empathy and patience using the customer first approach
- Identifies and escalates issues that impact the delivery of quality service
- Follows through on customer commitments and takes responsibility to achieve results. Maintains the appropriate level of process knowledge, customer satisfaction, and quality metrics. Utilises all available knowledge sources, procedures and tools available to maintain a level of professionalism

**What you’ll need to do the role**:

- Previous experience in a customer service/ administration environment is essential
- Have excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative
- Excellent attention to detail, prioritisation and strong organisational skills
- Strong telephone etiquette
- Required to manage time effectively in order to meet changing demands
- Ability to problem solve and evaluate customers’ needs
- Ability to work under pressure, whilst maintaining accuracy
- Proactive, resourceful, and efficient, with a high level of professionalism and confidentiality
- Experience with MS Office, including Word, Excel, and Outlook

**Why Serco**:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

**What we offer**:

- Flexible working considered
- Pension - 6%
- Childcare vouchers
- Bike4Work scheme
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco Benefits

**Job Types**: Full-time, Fixed term contract

**Salary**: £21,224.00 per year

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: One location



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