Customer Service Representative

We are recruiting for a passionate talented and motivated Customer Service Representative to join our team, with a proven track record of hitting sales targets and managing customer relationships. The job role is sales and dealing with goods inwards/outwards.

Reporting to the Operations Managers, the position will be an integral part of the organisation and the individual will be expected to bring additional knowledge and experience to aid the growth and expansion of the company.

**Job Type**: Full Time, Permanent

Job Title: Sales/Customer Service Representative

**Salary**: £20,500-£24,000 plus performance bonus

Location: Carnbane Industrial Estate Newry

About the Role

This dynamic role will involve various duties including:

- Receiving and processing sales orders on the ERP system
- Verifying orders, including customer’s personal information and payment details.
- Raising picking lists, checking off orders picked and processing delivery dockets from picked sales orders.
- Preparing the daily haulage manifest and organising the haulage schedule with freight companies.
- Ensuring that all relevant documentation is ready, on time, for handover to the haulage companies each day.
- Dealing effectively and efficiently with customers’ requests & queries. i.e., stock availability, delivery times, notification of delays etc.
- Imparting technical and product information to customers including offering alternative product choices.
- Dealing with customer queries and complaints
- Proactive telesales function within the sales office focussing on individual and team KPI’s.
- Point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc.
- Meet and greet in the office and dealing with any trade enquiries.
- Work effectively with other departments.
- General office administrative duties and any other duties that may be assigned.

Skills & Experience

Essential
- Minimum 1 Years Experience in customer service role preferably in a similar industry but not essential
- Working knowledge of the Microsoft Windows and the Office packages.
- Knowledge of sales processes/order process and order fulfilment.
- Excellent communication and customer care skills (face-to face and via the telephone) and enjoy engaging with customers.
- Self-motivated and organised individual.
- Strong telephone communication skills.
- Ability to multi-task, prioritise, and manage time effectively.
- Have the ability and confidence to develop own technical product knowledge.
- Demonstrate strong administrative and communication skills, both written and verbal.
- Be friendly, helpful, with a positive attitude and be a flexible team player.
- Maths and English GCSE grade C and above.

Desirable
- Have full driving licence and access to own car.

**Benefits**:

- Opportunity for career progression within a dynamic, forward-thinking team who are willing to encourage and assist with career progression.
- Normal Office Hours Monday - Friday 9-5.30pm
- 28 Days Holidays (including stats, Christmas & New Year Shutdown)
- Option to join a contributory stakeholder pension scheme after three month’s service.
- Option to join the company’s health benefit scheme after three month’s service.
- Workplace Bonus Scheme
- Cycle to work scheme.
- Staff health and wellbeing programme.
- Free on-site parking
- Kitchen/catering facilities on site including complimentary tea/coffee/milk/water/bread and butter.
- Opportunity for personal and professional development and attend external training seminars.

**Salary**: £20,500.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Cycle to work scheme
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Newry, BT35 6EF: reliably commute or plan to relocate before starting work (required)