Customer Service
4 days ago
Job Description:
Key Responsibilities:
- Assist the management of Field Service Technicians
- Assist with the planning of all calls for servicing, maintenance, installations, and reactive emergencies.
- Invoicing.
- Dispatching Parts.
- Maintain KPI’s with Customer Satisfaction Surveys and promote good relations with all customers.
- Promote maintenance contracts and all other sales by the company.
- Use of the CLIK (Field Service Software) and Fishbowl (Stock Inventory Software) electronic platforms. Training will be provided.
**Requirements**:
- Proven customer support experience or experience in a related role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and work well under pressure.
- Proficiency in using customer service software and CRM systems.
- Ability to work independently as well as part of a team.
- Flexibility to work shifts, including evenings, weekends, and holidays.
**Benefits**:
- Private Health Insurance for the successful applicant, his/her Partner, and children (up to the age of 25) after a 9-month qualifying period.
- Death in Service Life Insurance after the qualifying period.
- 30 Days Paid Holidays per annum.
- NEST Pension scheme.
Join our team and become part of a dynamic and supportive work environment
**Salary**: £21,921.92-£30,000.00 per year
**Benefits**:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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