Customer Service Agent

1 day ago

Newry, United Kingdom Stroll Full time

**About us**
Stroll Insurance is part of the Prestige Holdings Group.

In Stroll, we are a small team, but with big ambition and are seeking new talent with the right attitude that can help us move into our next growth phase. As part of the Prestige Holdings Group we are part of a bigger family in the insurance sector and are able to target people who want to shop local, but manage their insurance digitally.

We have the utmost respect for our customers and the trust they place in us each year to provide, but equally so we respect each other and a healthy work/life balance is a key priority of ours along with learning and development opportunities.

**The Role**
As a Customer Service Agent, you play a vital role in ensuring our customers receive high levels of service in all their interactions with us. You will handle complex enquiries, handle new customer acquisition and provide technical troubleshooting.

Being self-motivated, results orientated and a team player are qualities that our Customer Services Agents display. The best interests of our customers are forefront of everything we do. This is achieved with the understanding of and importance we place on learning from and providing coaching to our teammates

**Criteria**:

- Minimum of 2 years' experience working in an insurance environment.
- Passionate about creating value for customers and delight in investigating problems and queries.
- Curious about digital technology and improving processes for the digital customer.
- Comfortable working in a highly collaborative team.
- Strong organisational skills.
- Able to perform under pressure providing a quick and effective response.
- Keen to learn and develop your own skills.
- Understand how to work in highly regulated environments but are still comfortable challenging boundaries and driving innovation.
- Experience building and maintaining good working relationships with internal and external stakeholders.

**Benefits**
- Hybrid working between home and our Newry office
- 36.5 hour week - no weekend work required*
- Competitive salary - no targets
- Private Medical Insurance
- Optical Care Voucher Scheme.
- 20 days annual leave + bank holidays
- Additional day's leave for your birthday
- Discounted insurance for your family
- Professional Development Opportunities with CII
- Family friendly policies - flexible working, enhanced maternity pay
- Annual membership to Calm App

**Job Types**: Full-time, Permanent

**Salary**: Up to £28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Enhanced maternity leave
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Newry, County Down: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: In person

Reference ID: STRL_TCSA_0623

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