Customer Service Representative

5 days ago

Newry, United Kingdom Wood Innovations Full time

**Job Summary**

**Duties**
- Receiving and processing sales orders on the ERP system
- Verifying orders, including customer’s personal information and payment details.
- Dealing effectively and efficiently with customers’ requests & queries. i.e., stock availability, delivery times, notification of delays etc.
- Imparting technical and product information to customers including offering alternative product choices.
- Dealing with customer queries and complaints
- Proactive telesales function within the sales office focussing on individual and team KPI’s.
- Point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc.
- Meet and greet in the office and dealing with any trade enquiries.
- Work effectively with other departments.
- General office administrative duties and any other duties that may be assigned.

**Technical Competencies**

**Essential**
- A minimum of 1 years relevant experience in Customer Services, using a similar system in a similar industry.
- Working knowledge of the Microsoft Windows and the Office packages.
- Knowledge of sales processes/order process and order fulfilment.
- Excellent communication and customer care skills (face-to face and via the telephone) and enjoy engaging with customers.
- Self-motivated and organised individual.
- Strong telephone communication skills.
- Ability to multi-task, prioritise, and manage time effectively.
- Have the ability and confidence to develop own technical product knowledge.
- Demonstrate strong administrative and communication skills, both written and verbal.
- Be friendly, helpful, with a positive attitude and be a flexible team player.
- Maths and English GCSE grade C and above.

**Desirable**
- Working for an importer/distribution company in a similar role.
- Previous experience of using an ERP system.
- Previous experience of working with flooring products or construction products.
- Have full driving licence and access to own car.

**Benefits**
- Normal Office Hours Monday - Friday 9-5.30pm
- 28 Days Holidays (including stats, Christmas & New Year Shutdown)
- Option to join a contributory stakeholder pension scheme after three month’s services.
- Cycle to work scheme.
- Flexible working
- Free on-site parking
- Kitchen/catering facilities on site.
- Full training will be given on products, processes and ERP system.

Pay: From £26,000.00 per year

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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