Personal Assistant

White Collar Factory (95009), United Kingdom, London, London

Personal Assistant - Velocity Black UK (Hybrid)

Capital One is looking for an experienced and proactive Personal Assistant (PA) to provide comprehensive support to the CEO and Leadership team from our recently acquired premium concierge business, Velocity Black. Beyond managing calendars and schedules, this role is instrumental in driving team cohesion, fostering a strong workplace culture, and ensuring the seamless operation of the CEO’s office. The team you will support will be based in our London, UK office and partnered with US teams across McLean, Virginia and NYC, so hours may flex across time zones depending on the workload.

**What you’ll do**
- Build and maintain strong business relationships with executives (including C-Suite leaders) and administrative staff across internal and external organisations to coordinate confidential and high-visibility stakeholder meetings
- Arrange and reserve conference rooms, catering, audio/video and other essential services as needed for team meetings, client/partner meetings, and conferences
- Partner with the Communications team to assist with planning for internal and external executive speaking engagements
- Coordinate travel arrangements and create expense reports in a timely manner using Capital One systems
- Drive key team activities and events (such as all-hands meeting, team meetings, conferences, ordering supplies and social events), being a beacon for team inclusion and belonging
- Promote a fun and team-oriented work environment for both your client group and the broader administrative team

**What we’re looking for**
- Proven experience in a PA or Executive Assistant role supporting senior executives
- A flexible and proactive approach
- Fantastic attention to detail
- Highly developed skills in Microsoft or G-Suite
- Excellent interpersonal and communication skills
- Fantastic time management
- Good judgement and prioritisation capabilities

**Where and how you'll work**

This is a permanent position based in our London office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays.

**What’s in it for you**
- Bring us all this - and you’ll be handsomely rewarded with a role contributing to the roadmap of an organisation committed to transformation
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

**What you should know about how we recruit**

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

- REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront - to provide LGBTQ+ support for all associates
- Mind Your Mind - signposting support and promoting positive mental wellbeing for all
- Women in Tech - promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Ph