Banking Representative

4 days ago

SouthendonSea, United Kingdom Metro Bank PLC Full time

**Team** Retail & Business Banking

**Location** Southend

**County** Essex

**Ref #** 23052

**Closing Date** 05-May-2025

As a Banking Representative, you will interact with our customers as the ‘face’ of Metro Bank displaying sound knowledge of our products and services and delivering exceptional customer service.

**This position is a Fixed Term Contract until Apr-2026**

**What you will do**:

- You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.
- You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
- You will be a brand ambassador in the community, supporting the store to be the number one community bank.
- You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.

As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.

**Working Arrangements & Training**:
Metro Bank **Southend** working arrangements are Monday - Friday, 8:45am - 5:15pm and Saturdays, 08:15am - 4:30pm. We are currently hiring for 37.5 hours per week, across 5 DAYS.

**What you will need**:

- Ability to build strong customer relationships in a fast-paced environment.
- Maintain meticulous attention to detail even under pressure.
- Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
- Proficiency in computer skills, including a working knowledge of Microsoft Office.
- Capability to deliver outstanding customer experiences within a fast-paced environment.
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.

**Our promise to you**:

- Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Extensive training and internal opportunities for career advancement.
- Upon completion of training, you will receive a salary uplift.

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