Claims Administrator

**Claims Handler - Hanley, Stoke on Trent**

**Monday-Friday; 37.5 hours per week**

**Hybrid working available following probation**

Davies are looking to recruit exceptional Claims Handler’s to join our growing Property team in our Stoke office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

Once you join Davies there is no ceiling to where you can go within our business

**Accountabilities**:

- Interacting with a variety of people including customers, insurers, suppliers and colleagues around the country
- Reviewing policies to correctly determine how to progress a claim
- Ensuring the policyholder is kept informed on progress of their claim, composing informative letters and other written correspondence
- Reviewing data to set up new claims, appointing contractors
- Issuing payments to policyholders as well as arranging settlements and invoice payments where necessary
- Ensuring claims are updated with any changes on internal system
- Ensuring compliance with our contractual and regulatory requirements
- Managing and reviewing diaries in a timely manner
- Contributing to team, division and wider business growth and development

**A bit about you**:

- Ability to delivering outcomes in a fast-paced environment
- Great communicator, dedicated to providing a professional and empathetic service to our customers
- Proven experience dealing with challenging conversations, while maintaining a professional and adaptable communication style
- Excellent time management and organisational skills
- Efficient administrative skills with the ability to use MS Office with ease
- A proactive and enthusiastic attitude, with great attention to detail
- Polite and courteous phone manner

**What We Offer**:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service)
- Well-being centre
- Recognition programme
- Paid fertility appointments
- Fostering friendly employe
- Pension - matched contribution up to 5%
- Life Assurance (2 x basic salary)
- Development, training and professional qualifications

**A bit about Davies**:
We are a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

**Our values**:
As we continue to grow and diversify it’s crucial to us that all Davies colleagues stay true to our “Big IDEA”: to Inspire, Deliver, Empower and Aspire. These values remain the cornerstone of what we do.

We’re looking for individuals who share our passion and want to play a part in shaping our future. Being a Davies person means being part of our exciting journey.

**Salary**: Up to £20,319.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Life insurance
- Referral programme
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)

Work Location: One location